Ticket duration times are not correct
Problem reported by ASB Admins - 6/16/2020 at 6:00 AM
The release notes state that in build 7348 the duration and idle times were fixed. We just upgraded to build 7422 and our duration times are not correct. Is this known?



1 Reply

Reply to Thread
Emily Ward Replied
Employee Post
Hi Ryan,

I'm sorry you're still having trouble with the ticket duration times.  Since you're license has current Maintenance and Support on it I'm opening a support ticket for this issue on your behalf.  You should hear from a support agent shortly.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278

Reply to Thread