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SmarterMail 17 shared folder named garbled characters issue
Problem reported by Juan Lai - 6/11/2020 at 7:53 PM
Resolved
Hello ST team,

      When I try to create a shard folder to others,  I found a folder from the list with garbled characters. 
If I pick up this one, it will go to junk email folder. But the junk email folder is already on the list 
   
      I am testing SmarterMail 17 custom build 7465. running Windows Server 2012 R2 Traditional 
Chinese.  
     Thanks!

3 Replies

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0
Long Chung Replied
6/15/2020 at 7:44 AM
I suggest not to buy this software first, because traditional Chinese letters usually appear garbled. Even if I seek support, the support department will not ask the technician to check the problem. Just repeatedly ask you to update the version. 

If the technical support is better, the software is actually good
1
Tim Uzzanti Replied
6/15/2020 at 8:20 AM
Employee Post
This bug is on our list and will be resolved.
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
0
Long Chung Replied
6/15/2020 at 8:24 AM

Not sure if my problem is the same as him, can you help solve it? My ticket number: 20B-26600987-0B31 Because my support staff has been unable to solve my problem,thanks.
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