One of my clients is not receiving email from an automated system. The owners of that system said that their mail log shows that our SmarterMail server disconnects.
Here's a clip from our log:
[2020.04.21] 21:15:07.104 [111.222.333.444][20929867] rsp: 220 mail.myserver.us
[2020.04.21] 21:15:07.104 [111.222.333.444][20929867] connected at 4/21/2020 9:15:07 PM
[2020.04.21] 21:15:07.104 [111.222.333.444][20929867] Country code: US
[2020.04.21] 21:15:07.197 [111.222.333.444][20929867] cmd: EHLO automated.system.com
[2020.04.21] 21:15:07.197 [111.222.333.444][20929867] rsp: 250-mail.myserver.us Hello [111.222.333.444]250-SIZE 52425728250-AUTH LOGIN CRAM-MD5250-8BITMIME250-DSN250 OK
[2020.04.21] 21:15:07.276 [111.222.333.444][20929867] disconnected at 4/21/2020 9:15:07 PM
Does this have to do with authentication? There doesn't appear to be a message given in my log (and they report no error message in their log either.)
I know the email address that's the sender is different from
automated.system.com. Does that have something to do with it?
I have already verified that the sending IP is not on the blacklist or IDS blocks.
Any thoughts or ideas is appreciated.
Thanks,
Jane