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SM 7398-->7419 - Problems with EM Client and Smartemail EWS: GAL not synced nor visible
Problem reported by Gabriele Maoret - SERSIS - 4/23/2020 at 3:24 AM
Resolved
In EM Client (v. 8) the Global Address List is not visible and seems to be not in sync.
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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Gabriele Maoret - SERSIS Replied
4/23/2020 at 3:29 AM
Same issue even in EM Client v. 7 via EWS
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
Andrew Barker Replied
4/23/2020 at 12:34 PM
Employee Post
Gabriele,

Thank you for bringing this up. I have added this issue to our backlog for further investigation.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
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Gabriele Maoret - SERSIS Replied
4/23/2020 at 11:37 PM
Hi Andrew, thanks.

I hope your work will soon come to a complete version of SM with MAPI / EWS and no major bugs, so that I can fully adopt it.

I really like the job you are doing!
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
Employee Replied
4/24/2020 at 11:26 AM
Employee Post
Thanks Gabriele! This issue has been addressed and the resolution will be provided in the upcoming BETA release. 
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Gabriele Maoret - SERSIS Replied
4/25/2020 at 2:00 AM
This issue is not solved.

Despite the error in EM Client 8 is vanished, the GAL addresses aren't visible in EM Client 8 nor in EM Client 7.

This are the address book of my test account in EM Client 8:



As you can see there's no GAL Addresses, despite in webmail of the same account I can see them :




In Outlook I can see them too:



So I think you can't mark this issue as resolved
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
Andrew Barker Replied
4/27/2020 at 10:37 AM
Employee Post
Gabriele,

In eM Client, you need to subscribe to the GAL for it to show up.

To subscribe to the GAL, go to Menu > Tools > Accounts and select the appropriate account. Then, on the Exchange Web Services tab, click the "Edit..." button for Public Folders. In the dialog, check the box next to Global Address List and click Ok.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
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Gabriele Maoret - SERSIS Replied
4/27/2020 at 12:04 PM
Thx Andrew, tomorrow I will try and report
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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