SM 7398-->7419 - Problems with EM Client and Smartemail EWS: GAL not synced nor visible
Problem reported by Gabriele Maoret - SERSIS - 4/23/2020 at 3:24 AM
Resolved
In EM Client (v. 8) the Global Address List is not visible and seems to be not in sync.

7 Replies

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0
Gabriele Maoret - SERSIS Replied
Same issue even in EM Client v. 7 via EWS
0
Andrew Barker Replied
Employee Post
Gabriele,

Thank you for bringing this up. I have added this issue to our backlog for further investigation.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Gabriele Maoret - SERSIS Replied
Hi Andrew, thanks.

I hope your work will soon come to a complete version of SM with MAPI / EWS and no major bugs, so that I can fully adopt it.

I really like the job you are doing!
0
Andrea Rogers Replied
Employee Post
Thanks Gabriele! This issue has been addressed and the resolution will be provided in the upcoming BETA release. 

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

0
Gabriele Maoret - SERSIS Replied
This issue is not solved.

Despite the error in EM Client 8 is vanished, the GAL addresses aren't visible in EM Client 8 nor in EM Client 7.

This are the address book of my test account in EM Client 8:



As you can see there's no GAL Addresses, despite in webmail of the same account I can see them :




In Outlook I can see them too:



So I think you can't mark this issue as resolved

0
Andrew Barker Replied
Employee Post
Gabriele,

In eM Client, you need to subscribe to the GAL for it to show up.

To subscribe to the GAL, go to Menu > Tools > Accounts and select the appropriate account. Then, on the Exchange Web Services tab, click the "Edit..." button for Public Folders. In the dialog, check the box next to Global Address List and click Ok.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Gabriele Maoret - SERSIS Replied
Thx Andrew, tomorrow I will try and report

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