You can view the folders of each user on the file system directly, thankfully, we only had 2 users to do it for, so it wasnt a big deal.
SM really really really really really needs to be more resilient... I have no idea how these 2 users just go up in smoke, from working 1 second to completely dead and not receiving email. Maillist subscribers file going nuts and corrupting losing 10s of thousands of subscribers. What makes it worse, SM seems to always select the worst users possible to have these issues happen to, while we dont want any users having email issues, I'd rather it happen to bob's personal home email account with pictures of cats than one of the most well known Intellectual Property law firms in the world...
This is really hurting us as well as the image of SmarterMail. So many users have cancelled and moved on saying they cannot trust SmarterMail with their email any longer, we've been able to save a few and move to our Linux systems, but we are pushing SM as this big bad Exchange replacement, meanwhile, it's crashing, stalling, losing emails, corrupting users / files and numerous other big issues.
On the plus side of things though... Larry, Matt, Robert and Josh have been amazing. Working late, staying late, working over weekends and I am sure they hate us for making their lives miserable for the past few months. I appreciate their hard work and dedication and hope they are all getting big fat raises in the near future, I owe a lot of rounds and pizza to these guys.