I would attempt to log into this user. If it continues, enable debug log id 111, then attempt a new login yourself to that user. If you see a spinner after login there is a chance this user is getting mail folders rebuilt. The 111 log should print some entries into it like "Starting rebuild for X".
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com