Arabicالعربية
Chinese (Simplified, China)中文
Chinese (Traditional, Taiwan)中文
Croatianhrvatski
Czechčeština
DutchNederlands
EnglishEnglish
English (United Kingdom)English
Frenchfrançais
French (Canada)français
GermanDeutsch
Hebrewעברית
Hungarianmagyar
Italianitaliano
Persian (Iran)فارسی
Polishpolski
Portuguese (Brazil)português
Russianрусский
Spanishespañol
Thaiไทย

Home
Knowledge Base
Community

Sticky Duration

Back to Community Threads

Setting up Outlook on an iPhone

Question asked by Jean-Luc Praz - 2/14/2020 at 1:16 PM

Unanswered

Select a category for your thread.

SmarterMail SmarterTrack SmarterStats General Discussion Product Tools and Utilities

Hit ENTER after each Tag to add it to your post; Numbers in parentheses represent the Tag's usage.

I am having difficulties setting up a mail box using SmarterMail on my iPhone. Using the built in email application work fine but I can't seem to find the correct settings to use that same account thru Outlook, when creating the IMAP account the system comes up with mail.mymailserverhere.com:993 as server for incoming mail and mail.mymailserverhere.com:465 but when clicking on "Connect" it never goes thru removing :993 and :465 didn't change a thing. Any idea ?

Report Abuse

Offensive Content

Wrong Category

Spam

9 Replies

Reply to Thread

John Marx Replied

2/14/2020 at 4:16 PM

Marked As Answer

Are those ports open on your server?

Report Abuse

Offensive Content

Wrong Category

Spam

Ban User

Are you sure you want to ban this user?

Ban IP Address

Are you sure you want to ban this IP Address?

Report

Delete Confirmation

Are you sure you want to delete this item?

echoDreamz Replied

2/14/2020 at 6:09 PM

Marked As Answer

We've been having weirdness with Outlook on iOS/Android. Rejecting passwords even though they are correct and some other connectivity issues, there is another thread on here about this.

Report Abuse

Offensive Content

Wrong Category

Spam

Ban User

Are you sure you want to ban this user?

Ban IP Address

Are you sure you want to ban this IP Address?

Report

Delete Confirmation

Are you sure you want to delete this item?

Alex Clarke Replied

2/15/2020 at 2:43 AM

Marked As Answer

We’ve experience the same issues.

Initially we were told (by ST support) that this was an issue with the Outlook app. So we spoke with Microsoft and they confirmed it was an issue with the mail server.

After upgrading to one of the beta releases it suddenly started working! We’ve had to downgrade to build 7262 since, but it’s still working.

Report Abuse

Offensive Content

Wrong Category

Spam

Ban User

Are you sure you want to ban this user?

Ban IP Address

Are you sure you want to ban this IP Address?

Report

Delete Confirmation

Are you sure you want to delete this item?

Sébastien Riccio Replied

2/15/2020 at 10:53 AM

Marked As Answer

It could be related to this issue that has been confirmed by SmarterTools team:

https://portal.smartertools.com/community/a92888/build-7339-smartermail-on-android-outlook.aspx

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Report Abuse

Offensive Content

Wrong Category

Spam

Ban User

Are you sure you want to ban this user?

Ban IP Address

Are you sure you want to ban this IP Address?

Report

Delete Confirmation

Are you sure you want to delete this item?

echoDreamz Replied

2/15/2020 at 11:06 AM

Marked As Answer

Change log for the new beta released on the 13th says the outlook issue was fixed.

Report Abuse

Offensive Content

Wrong Category

Spam

Ban User

Are you sure you want to ban this user?

Ban IP Address

Are you sure you want to ban this IP Address?

Report

Delete Confirmation

Are you sure you want to delete this item?

Sébastien Riccio Replied

2/15/2020 at 11:21 AM

Marked As Answer

Hi echoDreamz, oh okay I'll give it a try again with latest build. Thanks

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Report Abuse

Offensive Content

Wrong Category

Spam

Ban User

Are you sure you want to ban this user?

Ban IP Address

Are you sure you want to ban this IP Address?

Report

Delete Confirmation

Are you sure you want to delete this item?

Paul Blank Replied

2/15/2020 at 3:32 PM

Marked As Answer

For what it's worth:

With SM V15, Outlook on IOS works for me using IMAP. Last time I tried, it did NOT work on SM V15 with EAS.

On the other hand, SM V15 + EAS (or IMAP) seems fine using Outlook on Android.

I was troubleshooting the IOS / EAS problem with Microsoft, but got sidetracked, and IMAP was OK with the users involved. Perhaps I'll re-visit that issue. Seems to me that, as a Microsoft-licensed protocol, and it works on Android, IOS / EAS should not be a problem.

Interesting:

In the Outlook EAS settings for Android, there is a field for <domain>\<username>

in Outlook EAS on IOS, <domain> and <username> are separate fields, possibly because (I believe) there is no backslash in IOS-speak.

Report Abuse

Offensive Content

Wrong Category

Spam

Ban User

Are you sure you want to ban this user?

Ban IP Address

Are you sure you want to ban this IP Address?

Report

Delete Confirmation

Are you sure you want to delete this item?

echoDreamz Replied

2/15/2020 at 5:06 PM

Marked As Answer

iOS has backslash.

Report Abuse

Offensive Content

Wrong Category

Spam

Ban User

Are you sure you want to ban this user?

Ban IP Address

Are you sure you want to ban this IP Address?

Report

Delete Confirmation

Are you sure you want to delete this item?

Paul Blank Replied

2/15/2020 at 9:16 PM

Marked As Answer

Thanks for the correction!

However, a couple of hours ago, I tested the latest version of Outlook on IOS with SM V15, and it still doesn't work with EAS.

Report Abuse

Offensive Content

Wrong Category

Spam

Ban User

Are you sure you want to ban this user?

Ban IP Address

Are you sure you want to ban this IP Address?

Report

Delete Confirmation

Are you sure you want to delete this item?

Back to Community Threads

Please leave this box unchecked

Reply to Thread

Related Community Threads

New User Registered Event SetupQuestion by Shannon Yates - Today

Users being logged out of webmail after a very short timeProblem reported by Jason Blanchard - Today

Messages From @ebay.com Fail DKIMQuestion by Scott Forsythe - Today

If Declude stops working after a SM upgrade use these instructions to fix itProblem reported by Linda Pagillo - Yesterday

No Domain joined PC will create a MAPI accountQuestion by Karl Jones - Yesterday

Ban User

Are you sure you want to ban this user?

Ban IP Address

Are you sure you want to ban this IP Address?

Report

Delete Confirmation

Are you sure you want to delete this item?

Help Desk Software Powered by SmarterTrack

Forgot Login

Trouble logging in? Simply enter your email address OR username in order to reset your password.

For faster and more reliable delivery, add noreply@smartertools.com to your trusted senders list in your email software.

Email Address

Username

Please log in below

Username

Password

Remember Me

Not Logged In

You must be logged in to perform this action.

9 Replies

Reply to Thread

Tags

Related Community Threads

Related Knowledge Base Articles