unable to upload image to kb article

Problem reported by Glen Harvy - 2/9/2020 at 11:16 PM

Resolved

Hi,

I'm using the latest version on a shared hosting IIS installation.

When I try to insert an image into a new KB article I get the following:

The image shows as shaded in the above capture.

I've attached all logs that were created before and during when the error was shown.

Thank you.

logs.zip

1 Reply

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Employee Replied

2/18/2020 at 10:52 AM

Employee Post Marked As Resolution

Hi Glen,

Per our ticket, I was able to replicate this error after I made a change in the settings. As the system administrator I went to Settings > Configuration > Security > Uploads tab. I removed the default asterisk (.*), that allows all file types, from the top section "Allowed extensions for document uploads in HTML editor" (see the below image). In that text box I put ".doc" (no quotes), then tried to upload a .png to a kb article. That is when I got your error.

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