[BETA 7314] Empty folders with EWS/Outlook for Mac
Problem reported by Alex Clarke - 1/13/2020 at 11:33 AM
Being Fixed
This has been submitted as a ticket (30F-25AF15BA-0006), but ST have asked me to post in the Community too.

After upgrading to Beta 7314 one user has reported that all of thier folders within Outlook for Mac (latest version and connecting with EWS) are empty. New emails are being received, but the majority of their historical emails have vanished!

Everyhting is still available via webmail.

We have tried removing the account from Outlook, deleting the connection via webmail and re-adding the account, but that didn't work.

We've also tried setting up new Outlook profiles and also create the new profile and account on a different user's local account on the Mac... still no luck.

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Andrew Barker Replied
Employee Post
Thank you for reporting this, it has been added to our bugs list.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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