[BETA 7314] Uploading emails via EWS fails

Problem reported by Alex Clarke - 1/13/2020 at 9:46 AM

Resolved

I'm trying to upload ~20,000 emails from Outlook for Mac (latest version) over EWS.

After copying the emails from a local folder to one on the server (outside of the Inbox) the upload started.

While the upload looks like it's completed (Outlook says the folder is now up-to-date) I only have 2,406 emails within the same folder on the server.

In addition to the above, the server contains one GRP file (around 1GB in size) with the name 2020_1_13.grp that contains all of these emails. The dates of the emails range from 2010 - 2019.

So, we have two issues...

1. Emails not being stored in the correct GRP files.

2. Unable to upload large amounts of emails from a local source.

I have previously raised this issue as a ticket (084-2502ED00-006C) back in October 2019, but was told that all development work is currently focused on MAPI. This original ticket was raised when I attempted the same upload, but over IMAP.

7 Replies

Reply to Thread

Alex Clarke Replied

1/13/2020 at 9:55 AM

I forgot to mention, the date/time for the emails appear incorrect in both the email list and just above the body of each email.

However, the date/time is correct in the email headers.

Andrew Barker Replied

1/13/2020 at 3:11 PM

Employee Post

Thank you for reporting this, it has been added to our bugs list.

Andrew Barker
Lead Software Developer
SmarterTools Inc.
www.smartertools.com

Alex Clarke Replied

1/13/2020 at 3:29 PM

Thanks Andrew... it should already be on the bugs list as it was reported last year.

Looking forward for a fix soon as this is really causing headaches for several clients!

Andrew Barker Replied

1/13/2020 at 4:23 PM

Employee Post

Alex,

With my testing, I have been unable to replicate this issue. I have an idea what may be going on, and I think that I may know what we need to do to resolve the issue, but I need more data. Would it be possible for you to send us a copy of an affected Outlook archive? It would probably be too big to send as an attachment to a PM, so if this is doable, let me know and I will make some arrangements to get the archive transferred.

Andrew Barker
Lead Software Developer
SmarterTools Inc.
www.smartertools.com