Knowledge base folders not unique for each brand
Idea shared by Jesper Høy - 12/31/2019 at 3:22 AM
Under Consideration
With multiple (and very different) brands, it doesn't make sense for all brands to have the same knowledge base folders. It quickly becomes very confusing working with it like this.
The folders should be unique per brand, and it should be possible to select a folder for each brand in an article (or have an article belong to one brand only).

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Emily Ward Replied
Employee Post
Hello Jesper,

This is a great suggestion.  I'll get this submitted to our developers for discussion.  I am also changing the type of this thread as an Idea under consideration.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
Hmmm... I do think this qualifies as a problem (bug) rather than a suggestion.

Different brands / products surely have different categories more often than not.

Thanks for your reply.

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