New beta, messages not staying marked as read

Clients are reporting that marking emails as read results in them coming back as unread randomly. This happens in webmail as well as eas. I haven’t had a chance to test in imap.

Gabriele Maoret - SERSIS Replied

12/27/2019 at 1:59 PM

same issue here.

various client IMAP: android, iOS, Firefox, Outlook

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

echoDreamz Replied

12/28/2019 at 10:18 AM

This falls into the same "category" I guess, so will add it here... Users are also reporting that deleting emails results in them returning back to the inbox about an hour or so later.

echoDreamz Replied

12/28/2019 at 12:25 PM

Marked As Resolution

EDIT: Seems like it is fixed for some but not others. We have some clients using Apple Mail (EWS) reporting that moving an email and marking it as read results in the email moving back to its original folder and marking as unread.

3 Replies

Reply to Thread

Related Knowledge Base Articles

3 Replies

Reply to Thread

Tags

Related Knowledge Base Articles