Shortcuts for entering canned replies
Idea shared by Nikolas Lotz - 11/12/2019 at 8:49 AM
Under Consideration
I think it would make sense to introduce shortcuts for inserting canned replies into live chats and tickets. This is a functionality which most of the live chat and ticketing solutions on the market already have and would help us to answer customer requests quickly and consistently.

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Employee Replied
Employee Post
Hello Nikolas,

This is a great suggestion.  I'll send your request over to our developers for discussion.

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