Calendar meetings/invites created in webmail have timezone problems in Outlook
Problem reported by Bert Garrett-Tuck - 10/31/2019 at 7:00 PM
Submitted
Hi
Running SM 16, build 7236 (latest as at writing).
Problem with calendar appointments in Outlook being fed the wrong timezone info when an appointment is created in webmail.

A couple of users for a customer are responsible for setting up calendar appointments and inviting people.  They use webmail to do this, as that's the only place that works property when inviting attendees.
When an event is created and the invite is sent out via webmail, a recipient (in the same company, so also using Smartermail) with Outlook interprets it as being sent from a different timezone so moves the meeting two hours into the future and puts it in the recipients calendar "greyed out" as being 4.30pm. There is a notice in the Outlook appointment window, below please respond, saying
"This meeting has been adjusted to reflect your current timezone. It was initially created in the following timezone: Pacific/Auckland."

I've been able to replicate the problem on my machine & my mailbox. 
Everyone on a Windows machine has timezone is set to "(UTC+12) Auckland, Wellington".
Mac user has timezone set UTC+12 Wellington.
The Smartermail settings for each person's mailbox has timezone set UTC+12 Auckland, Wellington.
The server's (Windows 2016) timezone is set as (UTC+12) Auckland, Wellington

But Outlook seems to be getting this Pacific/Auckland interpretation as being "not UTC+12" and for whatever reason, suggesting the appointment is 2 hours behind.
I know that "Pacific/Auckland" is the standard NZ timezone description, so that's probably where it's coming from (ref https://en.wikipedia.org/wiki/List_of_tz_database_time_zones) but I don't understand why the UTC+12 which should be in the calendar event is being misinterpreted.
I've had a thorough Google search.  I'm stumped.  I don't think it's DST issue as DST is set automatically everywhere (though NZ is currently observing DST so we're currently UTC+13 NZDT, instead of UTC+12 NZST)
The SmarterMail self diagnostic page reports
OS Time Zone - (UTC+12:00) Auckland, Wellington 


It is not really a solution to ask every user to change their Outlook settings to label the timezone Pacific/Auckland.  You can't ask people you don't know to change the timezone label settings in Outlook, prior to receiving a meeting invite from one of your customers, but that's the only thing I can think of.  Somehow force Outlook to re-interpret the timezone rules to say "Pacific/Auckland" = "Auckland, Wellington"

Could someone else try reproducing this in another timezone please?

9 Replies

Reply to Thread
0
Bert Garrett-Tuck Replied
Additional information just discovered - a Google calendar recipient gets the meeting request for one hour after the proposed time.  i.e. a 4.30pm appointment shows up in Google as being 5.30pm.
So maybe it is in fact a timezones & DST-related issue.
1
Emily Ward Replied
Employee Post
Hi Bert,

Can you upgrade to the latest build, 7242 (released Nov. 1) and see if this is still happening?  Since you have Maintenance and Support on your license I'd like to get a support ticket open for you if this continues after doing an upgrade.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Bert Garrett-Tuck Replied
Hi Emily,
Ok will upgrade tomorrow (Friday) night and then attempt to reproduce the problem again.
0
Bert Garrett-Tuck Replied
Hi Emily,
This issue is still recurring after the update to 7242.
What's the next step?
0
Emily Ward Replied
Employee Post
Hi Bert,

Since you still have Maintenance and Support on your license I've started a support ticket from this thread for you.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
EDUARDO HEISLER Replied
We have the same calendar and email issue with timezone -03: 00 Brasilia.
Daylight Saving Time has been canceled in Brazil, but I don't know why SmarterMail interprets it as if it had Daylight Saving Time ... emails arrive 1 hour in advance, calendars don't work ...
0
Michael Replied
We're seeing same issue. Ha. I thought I was going crazy. Seems to happen on recurring appointments mostly generating from Outlook. In outlook the timezone says PST (UTC -8), but in Smarter Mail web interface and also EAS connected clients the appointment says just UTC with no offset.
0
Bert Garrett-Tuck Replied
I'm so glad it isn't just me... :D

I have a support ticket open with Kyle at the moment.  While he hasn't been able to reproduce the issue thus far, so will keep working on it with him.
0
Michael Replied
Has this been recognized as a bug yet?

Reply to Thread