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What happened to the mail retrieval feature?
Question asked by Brian Henson - 10/4/2019 at 1:45 PM
Answered
I don't appear to have a mail retrieval setting anywhere in the account settings. I'm running SmarterMail 15.7 Enterprise. Did this feature go away?

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Derek Curtis Replied
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Make sure it's enabled for Users: Domain Settings > Advanced Settings > Default User Settings. Ensure "Enable IMAP Retrieval" is checked. 

Then make sure it's enabled for an individual user: Domain Settings > Users. Select the User, then on the User tab, the same setting should be checked: "Enable IMAP Retrieval"

You may have to log out and log back in to see the item show up under Advanced Settings.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278

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