Hello Eric, you'll need to go over to Settings>System Messages as a system administrator to set the from name and address information on password reset and other system generated messages. Please also make sure you're running our latest release as there were some known issues in and around there in previous releases. Let me know how that works out for you when you have a moment. Have a good one!
Kyle Kerst
IT Coordinator
SmarterTools Inc.
www.smartertools.com