Is it possible to do this with external providers?
Question asked by Pantheon - 9/27/2019 at 8:53 PM
Answered
Is it possible to automatically create and update accounts when they are created and updated with an identity provider like AWS Cognito? Meaning, if an account is created through another site using an identity provider like AWS Cognito, is it possible to have those accounts created in AWS Cognito from another site automatically created/registered as accounts in ST? And, also, is it possible to send updates to the identity provider if changes are made to those account from within the ST management interface or portal? Is any of this possible using the external providers? Related question: Is SmarterTrack SAML 2.0 or WS-FED compliant?

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Ben Gilstrap Replied
Employee Post
Pantheon,

You may be able to utilize the SmarterTrack API to accomplish some of this.  You can find the documentation for it here:

Ben Gilstrap
Regional Sales Executive
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Pantheon Replied
Is SmarterTrack SAML 2.0 or WS-FED compliant?
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Ben Gilstrap Replied
Employee Post
Pantheon,

No, it is not.
Ben Gilstrap
Regional Sales Executive
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Pantheon Replied
What can be done with the external Registration Provider? Is says this:

Registration 
A registration provider can be implemented that allows SmarterTrack to work with existing systems for user registration. When a user registers in the existing system, this provider can be called. Administrators can use the built-in provider or an external Web service.

I want to automatically create new accounts in SmarterTrack from an external system, such as LDAP. Meaning, when a new account is created in the external source i.e. LDAP, a matching account is automatically created in SmarterTrack. Is this possible with the registration external provider?


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Ben Gilstrap Replied
Employee Post
Pantheon,

You may want to reference this help document for more information on what you can do with external providers in SmarterTrack:

Ben Gilstrap
Regional Sales Executive
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Pantheon Replied
That article mentions nothing about the registration provider and what it can do. I already read that before asking my question.
0
Ben Gilstrap Replied
Employee Post Marked As Answer
Pantheon,

I just spoke with one of our developers regarding this.  To do what you're referring to (create a user in an external system and have that user automatically created in SmarterTrack), you'll want to use the API.  That will allow the external system to send information to SmarterTrack.

The external provider functionality works in the opposite direction (SmarterTrack sends information out to the external system).

I hope this helps!
Ben Gilstrap
Regional Sales Executive
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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