Hello Nick, I hope this note finds you well. A message with a blank subject and missing TO information typically indicates the message did not come in through normal means, and I recommend a review of your SMTP Protocol Settings. Please log in as a system administrator and navigate to Settings>Protocols and review the SMTP IN/OUT settings to ensure authentication is required for SMTP, and that you have Relay: Nobody set up. Please let me know what you find out on this front.
Kyle Kerst
IT Coordinator
SmarterTools Inc.
www.smartertools.com