Hi all,

can no one confirm this issues or has a solution for this?

Regarding the signatures it's very strange: Sometimes the address is set correct, sometimes not. But I didn't find a way to reproduce the issue.

Thank you.

Hi all,

the issues still persist. What can I do?

Kind Regards.

Stefan,

If your SmarterMail license key has active Maintenance and Support, your best bet would be to submit a support ticket for this so that one of our technicians can take a closer look and help you troubleshoot. 

Ben,

as written in the first comment, I have installed SmarterMail as free edition. Today I updated to build 7236. I will see if there's a change regarding these issues.

Kind Regards.

Hi all,

the issue with the wrong mail address in the signature is still there. I don't know if the appointment issue is solved because actually there's no appiontment.

And with build 7236 there's a new issue: If I'm using my Android based mobile phone with Edge browser then accessing a mail folder results always in opening the first mail in this folder instead of showing the folder with the mail listing. This doesn't happen when using my Windows 10 tablet with the Edge browser.

Kind Regards.

Hi Stefan,

For the sending address in signatures, do you have your GMX address configured as an SMTP account?  And on the user account in Settings > Account > Webmail, do you have the GMX account set as the "Default From Address"?  Do you see this happening on new emails, email replies, or both?  Can you provide some troubleshooting steps for this, including what settings you have configured, the process you go through sending an email when you see the issue occur, and what browser you are using?

Hi Emily,

yes, the GMX account is configured as SMTP account in SmarterMail and it set as "Default From Address".

Always when writing a new mail the GMX account is correctly chosen in the from field but in the signature, the address isn't correct.

There are two possible workarounds to solve the issue:

When replying or forwarding a mail the address in the signature is always the right one.

I'm using Microsoft Edge browser on Windows 10 and Android. The issue is reproducable on both platforms.

Kind Regards.

Stefan,

I did some testing and was able to confirm this is a bug.  I'll get this reported to the develpers and have changed the thread to "Known".

Hi Emily,

thank you.

But there isn't only one bug. There are two more bugs as written earlier:

Kind Regards.

Hello all,

it's good to see that there's now a new version available :-). I installed build 7459.

But it looks like the old issues aren't resolved :-(

Kind Regards.

Hello all,

regarding issue #2 I found out that the calendar cleanup was set to 12 months by a domain wide setting. I now set this to "Never". After this I had to open all birthday appointments in the list of all appointments, change something and save them. Now I see the dates in the calendar view. Hopefully the reminder will now work again. Next week there should be a reminder for a birthday.

But I don't see the reminder settings for these appointments. I can set new reminders but where are the old settings? Do I have to go to all appointments, re-assign the attendees and the time span to be reminded again?

And there's a new bug with the calendar, see https://portal.smartertools.com/community/a93255/smartermail-build-7459-some-bugs.aspx, bug #3.

For your information: All my findings are regarding the webmail UI. And I'm using the free edition of SmarterMail.

Kind Regards.

Hello all,

the reminder for appointments still doesn't work. It looks like it wasn't enough to delete the calendar cleanup and to open all appointments and save them once again.

So the questions are still: I can set new reminders but where are the old settings? Do I have to go to all appointments, re-assign the attendees and the time span to be reminded again?

I reported these 2 issues at the end of September 2019 and SmarterTools confirmed the signature issue as known bug but there were no fixes in the last releases until November and in the new release of SmarterMail there's still no fix for this. And regarding the calendar issue I don't get any information. Instead there's a new bugs with the calendar, see https://portal.smartertools.com/community/a93255/smartermail-build-7459-some-bugs.aspx, bug #2 and #3.

This is very disappointing, SmarterTools.

Kind Regards.

Stefan, can you please open separate support tickets (if you haven't already) for the following as this will facilitate issue tracking:

Stefan,

Also, please note that email notifications for appointments are only sent to the calendar owner. Email notifications are not supported for appointments on shared calendars.

Andrew, Robert,

thank you for your answers. I'm using the free edition so I can't open support tickets.

Email notifications for appointments on shared calendars worked in the releases I think before 7188. Why is this not supported any more? And what about the reminders that I can set in the appointments? How do they work? Do I have to set the attendees and they will get an email or how will they be reminded?

And I have to disagree: The calendar owner never got an email notification. I logged in to the account with the shared calendar and there are no mails. And the notification icon in right upper corner shows reminders but if you click on it you see that this only worked until May 2019.

Kind Regards.

On Sept 5, 2018 (it would have been in the first release of SM17 Build 6911), we removed the functionality for email reminders to be sent to attendees; only the creator/organizer of the event receives email notifications. To that end, we also removed the email reminder field from the web interface, leaving only the toggle switch to send that email notification.

Hello SmarterTools,

when will this bug be fixed:

I reported this issue one year ago and it isn't solved yet!

Kind Regards.

Robert,

please bring back the mail reminder to attendees of an appointment. The popup in the browser isn't enough. I look regularly in my mailbox but I'm not online all the time. So the popup reminder will not be helpful for me. A mail reminder will be better for not forgetting birthdays saved in a shared calender.

And the issue with the signatures is still present :-(. Sometimes it works, sometimes not. I can't find an always reproduceable way for this issue. Emily confirmed this as a bug las October! When will this be solved?

Kind Regards.