Woke up this morning to find my valid pro license was deactivated! No email going in or out! Yikes!
Problem reported by josh levine - August 29 at 8:57 AM
Submitted
When I went to bed, everything was humming. When I woke up, everything was dead.

Logging into the web interface, I got the message "you have exceeded your limits". The "about" page reported that I was on the free version. I have a 500 user pro license that does not expire until Sep 8, 2020 and I am only at 334 users. 

I reactivated with my existing license and everything started working again.

Here is the license log (details replaced with 'X')...

---
[2019.08.29] 00:02:15.236 Daily activation check started.
[2019.08.29] 00:27:41.566 License operation 'ActivationQuery' occured.
[2019.08.29] Result=Success
[2019.08.29] AuthToken=X
[2019.08.29] AuthEmail=
[2019.08.29] AuthPassword=****HIDDEN****
[2019.08.29] LicenseKey=
[2019.08.29] MasterProductName=SMARTERMAIL
[2019.08.29] ProductVersion=100.0.7125
[2019.08.29] MachineName=EC2AMAZ-64A3I00
[2019.08.29] IsReactivation=True
[2019.08.29] 00:27:41.573 An error occurred during automatic license re-activation.  Error Message: There is not enough space on the disk.
[2019.08.29] 11:15:10.393 License operation 'ActivationQuery' occured.
[2019.08.29] Result=Failure
[2019.08.29] AuthEmail=X
[2019.08.29] AuthPassword=****HIDDEN****
[2019.08.29] LicenseKey=X
[2019.08.29] MasterProductName=SMARTERMAIL
[2019.08.29] ProductVersion=100.0.7125
[2019.08.29] MachineName=EC2AMAZ-64A3I00
[2019.08.29] IsReactivation=False
[2019.08.29] 11:15:40.059 License operation 'ActivationQuery' occured.
[2019.08.29] Result=Success
[2019.08.29] AuthEmail=X
[2019.08.29] AuthPassword=****HIDDEN****
[2019.08.29] LicenseKey=X
[2019.08.29] MasterProductName=SMARTERMAIL
[2019.08.29] ProductVersion=100.0.7125
[2019.08.29] MachineName=EC2AMAZ-64A3I00
[2019.08.29] IsReactivation=False
---

The "00:02:15.236" check is the automatic one that killed the server. 
The "11:15:10.393" check is me frantically trying to manually reactivate and probably mistyping the email address or password. 
The "11:15:40.059" check is me manually reactivating again, which works and gets the server back online. 

Note that all my drives have plenty of free space, so I don't know what that "There is not enough space on the disk." is about. 

I am running SmarterMail Professional Build 7125 (Jul 5, 2019).

Any ideas what happened here, and more importantly how can I prevent it from happening again?!

Any way to have SmarterMail at least send an alert email or something when a licence is deactivated so I can deal with it immediately and don't have to wait to find out the hard way the next morning? 

Thanks!

-josh

3 Replies

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1
Ben Gilstrap Replied
Employee Post
Josh,

This is definitely an odd one.  Since you have active Maintenance and Support on your license, your best bet would be to submit a support ticket for this so that our technicians can take a closer look.
Ben Gilstrap
Regional Sales Executive
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Jack. Replied
[2019.08.29] 00:27:41.573 An error occurred during automatic license re-activation.  Error Message: There is not enough space on the disk.
0
josh levine Replied
@jack,

"All my drives have plenty of free space, so I don't know what that "There is not enough space on the disk." is about."

Specifically...

...so while there maybe a drive full *someplace*, it is not on my machine. Maybe on SmarterTools licensing server? Or maybe that is a wrong interpretation of some other disk error? 

Thanks,
josh

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