When I went to bed, everything was humming. When I woke up, everything was dead.
Logging into the web interface, I got the message "you have exceeded your limits". The "about" page reported that I was on the free version. I have a 500 user pro license that does not expire until Sep 8, 2020 and I am only at 334 users.
I reactivated with my existing license and everything started working again.
Here is the license log (details replaced with 'X')...
---
[2019.08.29] 00:02:15.236 Daily activation check started.
[2019.08.29] 00:27:41.566 License operation 'ActivationQuery' occured.
[2019.08.29] Result=Success
[2019.08.29] AuthToken=X
[2019.08.29] AuthEmail=
[2019.08.29] AuthPassword=****HIDDEN****
[2019.08.29] LicenseKey=
[2019.08.29] MasterProductName=SMARTERMAIL
[2019.08.29] ProductVersion=100.0.7125
[2019.08.29] MachineName=EC2AMAZ-64A3I00
[2019.08.29] IsReactivation=True
[2019.08.29] 00:27:41.573 An error occurred during automatic license re-activation. Error Message: There is not enough space on the disk.
[2019.08.29] 11:15:10.393 License operation 'ActivationQuery' occured.
[2019.08.29] Result=Failure
[2019.08.29] AuthEmail=X
[2019.08.29] AuthPassword=****HIDDEN****
[2019.08.29] LicenseKey=X
[2019.08.29] MasterProductName=SMARTERMAIL
[2019.08.29] ProductVersion=100.0.7125
[2019.08.29] MachineName=EC2AMAZ-64A3I00
[2019.08.29] IsReactivation=False
[2019.08.29] 11:15:40.059 License operation 'ActivationQuery' occured.
[2019.08.29] Result=Success
[2019.08.29] AuthEmail=X
[2019.08.29] AuthPassword=****HIDDEN****
[2019.08.29] LicenseKey=X
[2019.08.29] MasterProductName=SMARTERMAIL
[2019.08.29] ProductVersion=100.0.7125
[2019.08.29] MachineName=EC2AMAZ-64A3I00
[2019.08.29] IsReactivation=False
---
The "00:02:15.236" check is the automatic one that killed the server.
The "11:15:10.393" check is me frantically trying to manually reactivate and probably mistyping the email address or password.
The "11:15:40.059" check is me manually reactivating again, which works and gets the server back online.
Note that all my drives have plenty of free space, so I don't know what that "There is not enough space on the disk." is about.
I am running SmarterMail Professional Build 7125 (Jul 5, 2019).
Any ideas what happened here, and more importantly how can I prevent it from happening again?!
Any way to have SmarterMail at least send an alert email or something when a licence is deactivated so I can deal with it immediately and don't have to wait to find out the hard way the next morning?
Thanks!
-josh