Hello David,

 

As Steve mentioned above, when you purchase a SmarterTrack license, you are buying access to the features of the product. A license does not grant access to the hard coded source that makes up SmarterTrack, as defined and explained in the End User License Agreement that you agreed to when installing the product. With that being said, SmarterTrack does offer many features that allow for personal customization, including the use of custom fields, the ability to add your company logo to the Portal, a section to add your own custom CSS and much more. Please understand that no company can completely customize an application based on individual expectations, as it would then be the only one of its kind and would become unsupportable. 

 

The request you've made above, and in your other Community thread, is not something that can currently be done in SmarterTrack. The ticket groups are part of the ticketing structure of SmarterTrack and work for the majority of our customers. If this makes SmarterTrack incompatible for your business, you may be able to get a refund based on our 15-day refund policy. I wasn't able to find your account in our customer database to verify the date you purchased your license; however, I'd recommend reaching out to the Sales Department for more information on this if you're interested. You can start a ticket at the Tickets section of the portal, start a live chat using the button to the left, or call us at 877-357-6278. We'd love for your to continue using SmarterTrack, of course, but I understand that companies have different needs and one product may not work for all. 

 

I hope this helps clarify things for you. Let me know if you have any questions.