A customer is delighted by the features of the product and buys it...
then there is no support, if the client wants any changes to be done in it.
and most of the files are compiled in dll and couldnot modify it for their business requirements
atleast if there is a cost to it to get the source for the dll but theres no one here to help and guide
Im happy with what smatertrack offers outofthebox but im not happy about the fact that i can customize the product beyond that :(
You Pay and get what you see in demo.
And you cannot get any thing customized for your own business requirements.
Its not like Kayako... You pay for kayako and you do whatever you want in kayako
Smartertrack is 50% opensource and 50% closed source [as dlls]