SmarterMail Failover licensing vs. Exchange Server with Software Assurance
Question asked by Neal Culiner - 8/8/2019 at 7:55 AM
I own 1 SM Enterprise server license and maintain my subscriptions. It seems in reading the documentation in order to use failover, i.e. a secondary SM server you must own 2 x SM Enterprise licenses. This is contrary to how Exchange works in that you need Exchange Server with Software Assurance and you can now have a backup email server. It seems that if you license 1 SM Enterprise Server and maintain the subscription, i.e. the same as Software Assurance then you should be licensed to use SM Enterprise on a second server to work as a hot spare to the primary email server. Why is ST requiring TWO SM Enterprise license purchases when their model seems to be something presented as more cost effective than Exchange Server?

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Emily Ward Replied
Employee Post Marked As Answer
Hi Neal,

For failover you only need one SmarterMail license key.  The way failover for SmarterMail is configured it would be an active/passive configuration.  Since only the primary or only the secondary server would be active at one time you can use the same license key on both.  If you have not done so already, you may want to take a look at our online help documentation for Configuring SmarterMail for Failover.  This has more information on how failover for SmarterMail works.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
Neal Culiner Replied
Hello Emily, I did read the docs before posting, I'll go back and read again but I thought I read a SM license was required. I'm also curious about license requirements for inbound and outbound gateway servers or if the free edition is all that's needed.
echoDreamz Replied
Neal, we run quite a few outbound SM gateways (though I wish we didnt have to, but SM has no real IP rotation) using the free version without issues.

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