Forgot administrator password
Question asked by Daemach Laratin - July 14 at 10:17 AM
Answered
I installed smartermail free to test it a couple months ago.  I'm just getting back to it and cannot get to the system administration area.  I've tried admin@mydomain.com with all of the passwords I would have used, including "admin" with no luck.  Using just "admin" as the username says "That domain was not found. Double check your email address."  

How do I reset this locally?  I tried searching for "forgot administrator password" in the knowledge base with no results.

FWIW, I thought I had the option to make my primary domain user a system admin and did so if that was the case so I wouldn't have to remember 2 separate logins.  But there is no button or menu option to open the system admin panel from the logged in domain account which is really frustrating.

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1
Rose Karl Replied
Employee Post
Hello Deamach,

There are a couple of Knowledge Base articles that will guide you through resetting the administrator username and password.  If you are using the latest build please utilize this link: Reset Administrator Username and Password.  If you are on a legacy version - use this one instead: Reset Administrator Username and Password - Legacy Versions.

You are correct, there is not the ability to create a Domain Administrator that has System Administrator.  And there is not a way to create a System Administrator that is linked to single domain/user mailbox.

I hope the password reset article helps!

Best wishes,
0
Daemach Laratin Replied
The administrator.json file says that my daemach@domain.com account is the system administrator!!!!  But there is no option to get to the system administration panel.

Smartermail is pretty, but it isn't smarter :/
0
Kyle Kerst Replied
Employee Post Marked As Answer
Hello Daemach, typically the system administrator accounts are a username without an @domain.com at the end. Have you tried logging in with daemach instead? Alternatively, please try the process Rose provided to reset the administrator credentials as this should get you going in the right direction. For reference, we have several account types:

System Administrator
Domain Administrator 
Domain User

System Administrators can access all system level settings, impersonate domains/users, etc.  Domain administrators may modify any/all domain settings, impersonate users on that domain, etc. Usually a system administrator will log in with a standard username whereas domain administrators will log on with a full email address as their username. Once logged on, the System Administrator web interface should be clearly and obviously different from the interface presented to the Domain Administrator, whereas those admins simply have an additional menu item at the top for Domain Settings. I hope this helps!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Daemach Laratin Replied
Logging in without a domain worked.  You should add that info to the login screen.  Anyone trying to hack the password will already know to leave off the domain, but you should make it easier on people trying to test your software.

And I would much rather have 1 account that does both domain and system administration, and icons or menu options that make it easy to get to either.  Obviously those options would only be available to those users who can access both.
1
Emily Ward Replied
Employee Post
Hi Daemach,

System administrators can actually impersonate the domain administrator.  So while they don't use the same login, you would not need to log out and back in again to get to the domain settings.  This is done on the manage page.  You can either use the impersonate button on the right hand side or you can click on the domain in the content pane, then click the Manage button at the top.  Here are some screenshots that shows where these options are.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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