MAPI Costs
Question asked by Paul R - June 6 at 11:17 AM
Answered
I'm excited to see MAPI support.  Really.  I have nearly as many users on Exchange as I do on SM, because EAS is a glorified kludge on the desktop and, at the moment, nothing beats Outlook + Exchange in terms of features and interoperability.  Getting a solid MAPI implementation into SM will give us options we don't have now, and I'm looking forward to that.

At the same time, however, the more things added means more upsells and nickel-and-diming. Upcharge for EAS.  Upcharge for EWS.  Upcharge for MAPI.  And it's not a one-time purchase, it's every year.  Things begin to look not quite as tasty in that regard, when you consider Exchange is a one-time purchase, unless you're a service provider and then there is no up-front outlay, just monthly SPLA fees.

The annual renewals for EAS, EWS, MAPI, can quickly exceed the annual support for the main product (SM) itself.

28 Replies

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6
Tim Uzzanti Replied
Employee Post
Paul,

Not sure you understand the cost of Exchange vs SmarterMail.

For example a $100,000 in client access licenses and Exchange itself would be about $4,000 with SmarterMail.

If you compare 1,000 users on Office 365 for the most basic Outlook its about $50,000 a year and your still at $4,000 for SmarterMail.

So, SmarterMail is cents per mailbox and almost too inexpensive for what we provide especially when MAPI becomes available here shortly.  But what we try to do is make it as cost effective as possible so Hosting Companies, ISP's, Service Providers etc. can up sell additional functionality to their customers and create additional revenue streams.

A SmarterMail mailbox with MAPI, EAS and EWS will be around 20 cents lets say.  Now sell that for $1 a month vs $5 a month for Office365.

When Hosting Companies have 10,000 domains or customers which equates to about 100,000 mailboxes, that creates a lot of revenue opportunity and SmarterMail pays for itself many times over!

BTW, I didn't even include the cost of the hardware for Exchange which requires significantly higher end machines and MANY more machines than what SmarterMail needs.  In many cases the savings are over $100,000 just on hardware alone for Exchange vs SmarterMail.

Hope this gives a better perspective.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
5
Paul R Replied
Sounds like I ruffled some feathers.  That was not my intent.  

To be fair, the cost varies wildly depending on industry.  My company does a lot of management and support services of customer-owned on-premise systems in the 501(c)(3) arena.  Charity/non-profit pricing from Microsoft is pretty much a give-away to qualified entities, subject to quantity limits.  So speaking strictly in regard to non-profits, the minimal acquisition cost of Exchange makes it cheaper than SM, with no annual support renewals needed to retain EWS/EAS/MAPI functionality.  SM is a tough sell in that space.

Quite the opposite, in the FOR-profit arena Exchange is monsterously expensive, so we're thrilled to see MAPI coming-- to give us a solid Exchange alternative with our for-profit corporate and SMB clients.  

EAS with Outlook has been a hard sell.  Honestly, it has.  Most of the customers we've put on EAS ended up cancelling the option, and went back to IMAP with CalDav.  EAS bugs were part of the reason (duplicate calendar items, etc.), the upsell cost was another.  We have a bunch of EAS licenses going to waste.  Even when we've given some of our preferred customers free trials on EAS, nearly all ended up sticking with IMAP/CalDav after the trial.

To its credit, SmarterMail is much easier to manage.  Exchange is bloated, a RAM glutton, and the databases consume tons of "white space" on disk that cannot be reclaimed without offline defrags.  We've had the occasional database spontaneously dismount, or refuse to re-mount after reboot, that no amount of repair attempts would cure.  Recovering a DB from backup has sometimes been the only option, with the obvious loss of new emails.  And despite Microsoft's hype, the web-based Exchange control panel (ECP) that replaced the Exchange Management Console, just plain sucks.  I would much rather manage SmarterMail servers.

With that said, I stand by what I said about the optics of add-on fees.  To get near the full-on Exchange experience, we'll need to purchase at least 4 separate SKUs, and renew them each and every year:  SM, EWS, EAS, MAPI.  

I get that many customers only want SM and nothing else.  But perhaps in the future, you could offer a package that bundles SM, EWS, and MAPI into a single SKU, with EAS being the only add-on?  Other than mobile devices, that single SKU would pretty much handle everything needed to hosting clients on Outlook, Apple/Mac Mail, et al.

Just a few thoughs, from someone who's been a happy SM administrator since version 3 (circa 2006).
1
Neal Culiner Replied
Small company use such as mine, maybe 10 CALS....

At some point there is a crossover. Hardware isn't expensive anymore, depending on how you acquire it (I buy used from ebay vendors), I don't know what the Azure platform offers. At some point you realize recurring costs and then something like MAPI gets added and you start seeing everything you have to get to get to a total solution to offer "mail". And then there's the situation of getting it right. And of course offerings such as gmail come into play that once upon a time was "gross" to use and now has become a viable and very reliable solution. 

You all work hard, you want money, just be careful as greed never wins in the end. I've seen companies such as ones that compete with you in the service desk space fail because they got greedy. 
3
Ionel Aurelian Rau Replied
Let`s keep things fair here - barring non-profits, schools &co, Microsoft`s solutions cost a lot of $$$$$$ across the board. SmarterMail vs Exchage does not even compare in terms of pricing - and I say this while we`re also short of cash and cutting costs everywhere. We`ve moved with absolutely every service possible to Linux (repalcing paid services with open-source ones) from Microsoft - AD and SmarterMail are the only reasons we still have MS Server and pay CALs. We used to have in-house Exchange and it cost real $$$$$$; Office365 also costs a bucket-load of money.

MAPI took a lot of work and it does not bother us if it costs something, as long as it`s not too much - we will need it for our Outlook users. The same with EAS which is needed by ALL employees to sync their smartphones - but we only wish it would not work as flaky.

All in all, we`re impatiently looking for MAPI to be available in SmarterMail and after all the work it took I do not think it`s fair to ask for it to be provided freely. 

@Tim: a lot seems to be riding on this MAPI implementation so please make sure the team does a great job :)
8
Paul R Replied
I remind everyone who's commented, that my point is the optics of the upcharges.  I also remind everyone that I love SmarterMail, and have run SM servers every year (and every version) since version 3, circa 2006.  I've also administered Exchange since 2002 (versions 5.5 thru 2016), so I can speak honestly from both sides of the aisle.

Let's talk serious business email.  NOT free email you get with a webhosting account.  NOT basic POP/IMAP accounts.  REAL corporate/enterprise-class email.  We know that:

  • Email, Calendaring, and Contacts are mission-critical tools.
  • Serious corporate environments use Outlook.  No debate.
  • Some of our corporate accounts use Apple Mail.  Usually this is the under-40 team who convinced their manager or director to source Macs for the workgroup.
  • Extremely few enterprises use 3rd party email clients like Thunderbird or emClient.  Show me a corporate desktop without MS Office.
  • Webmail is for remote use, or those rebelling against the MS/Apple grip.

So what do we have?  First and foremost, Exchange.  It does everything.  Yes, everything.  Including mobile devices with EAS.  Natively.  No add-ons.  Period.  And it does it well and seamlessly.  And you pay through the nose for it.  But, I run Exchange for clients who want only one thing-- perfect function.  They don't want to hear about add-ons or workarounds or plug-ins.  No CalDav, no CardDav, no add-on EAS flakiness. They want to key their email address into ANY device, and... It... Just... Works.  They don't have time for games or calls to support, or apologies, or to be told we're opening a ticket with the vendor.  It better just plain work.  Believe it.

On the other hand, we have SmarterMail.  Humble roots, but it keeps getting better.  Better to the point we're ALMOST up to a genuine corporate-worthy implementation of MAPI.  I'm very excited for this.  

But, my goodness, all the things we have to do to get an "approximation" of Exchange.  We have to buy the mail server.  Then add EWS.  Then add EAS.  Then soon, add MAPI.  All of them, up-charges. 

Here's my wishlist:

  1. Let SmarterMail Standard edition remain as-is.  A good, solid mail server for the POP, IMAP, and Webmail crowd.  Great server for webhosting and other basic business needs.
     
  2. Let Smartermail Enterprise edition actually live up to its name-- ENTERPRISE.  Enterprise means it works out-of-the-box with the mail clients actually USED in enterprise environments.  Outlook.  Apple Mail.  It should include EWS and MAPI.  Period.  If you want to call it "Enterprise" then it needs to BE an "enterprise" class server.  If that means bumping the price tag up, then so be it.  We pay more when more has been poured into the product.  Just don't call it "enterprise" when it's not actually "enterprise" out of the box, without all the separately purchased add-ons.
     
  3. I get that EAS is sold by Microsoft per-user.  And I don't dispute paying for licensing as such.  But that should be the ONLY add-on for "Enterprise" edition.  

Notice that I never asked for EWS or MAPI for free.  I'm talking optics.  Bundling, and pricing appropriately.  Out-of-the-box server that is enterprise-ready, with no footnotes.

I know some have suggested any vendor that wants to survive in this industry must constantly innovate and improve.  Some have suggested MAPI should be included, just like other enhancements have been "included" over the years.  That's open for interpretation.

I'm simply airing my sentiments that you cannot call a product "Enterprise" when the only way to make it enterprise-ready is to buy add-ons first.  That's like selling a car but making the engine and wheels add-ons.

My $0.02.
1
Ionel Aurelian Rau Replied
Hey Paul, you totally have a point there when you put it like that. Indeed, having a version that`s basic but which can be customized with the add-ons vs one that is "Enterprise" that includes them all by default sounds good.

The only problem is that for example we do not support Outlook on MAC and do not plan to in the near future, so we`d like the Enterprise version, but without EWS (we also do not support Thunderbird nor emClient unless they want to connect via IMAP/POP). But I totally understand that it would be nice to have a version that lives up to the "The Microsoft Exchange Alternative" tagline - you purchase this, plug it in and all your MS Outlook clients are none the wiser about the back-end. 

Thanks for putting things in to perspective and we`re looking forward to the actual MAPI implementation and the licensing changes after that - hopefully there will be something for everybody and it will not break the bank :)
0
Heimir Eidskrem Replied
Tim,
In your example you are using with 1000 users, you say the yearly cost is $4000.
The cost for Smartermail enterprise for 1000 users is $999, will MAP cost $3 per user or $3000 for server?

do you have a price for the product you can share?
1
Paul R Replied
I'm anxious to hear cost for MAPI.  Under SPLA licensing, depending on version of Exchange (Std, Enterprise) the cost per box is reasonably inexpensive for Standard, and while it's several dollars for Enterprise, there is still some room to markup for a profit.  And it just works with no workarounds, no disclaimers, no footnotes.

I really hope ST realizes there is more to the value of a product than price alone, so direct comparisons to Exchange cannot be made, even when MAPI is finally ready.  SmarterMail with MAPI will be great, but it still won't be a drop-in replacement for Exchange.

User experience often matters more than cost.

To that end, we decided to do trial by fire.  We moved our primary production domain, the one that we've run our business on since 1996, from our Exchange server to our SmarterMail server with EAS.  

The end-result wasn't horrible, but definitely NOT an Exchange replacement.  More like a poor man's Exchange.  There were enough quirks and sync imperfections in EAS, that we got paranoid about accidentally missing a meeting or scheduled call because our mobile device didn't perfectly sync our calendars.  In reality, sync issues were few, but just enough to frustrate and make us paranoid that the "next" missing item could cost us an account or a lost sale.

We decided it wasn't worth the worry, and moved the domain back to Exchange.  We did not feel confident enough on EAS.

For customers who have never been on Exchange, SM + EAS is a decent "approximation" of Big Boy Email without breaking the bank.  But for those currently on Exchange, the only motive we can see for switching is to cut costs.

My point is, SmarterMail is a GREAT product.  But unless they get a handle on the bugs, quirks, and needed workarounds, it will never be enough of an Exchange replacement to draw "serious corporate" customers away from Exchange.


3
Brandon Waldman Replied
I think the comparison made earlier by SmarterTools of Exchange to SmarterMail was a little unfair as it only shows the costs at 1000 seats.

It's a no brainier on pricing for larger deployments.  But what about smaller deployments?  Some of our customers have expressed for data privacy reasons they wanted to host on their internal servers where they are in control of their data.

SmarterMail does bring a lot of value in shared hosting and I'm not arguing that its not worth the licensing cost.  I actually think it IS worth the costs for shared hosting.  We use SmarterMail for our shared hosting environment and LOVE it and have no plans to look for alternatives.  The ability to automate and integrate in our control panel is worth the price alone.  

With the debacle with the removal of Internal Use Rights in the Action Pack going in the news recently (Microsoft has reverted the changes and it's not happening anymore) we were looking at using SmarterMail for us to use internally here instead of Exchange.  I always thought SmarterMail was cheaper then Exchange until I was researching costs to see what we wanted to do.  Unless I'm missing something SmarterMail was going to be more expensive for smaller deployments.  Am I missing something?

Both require a Windows license to run so I'm leaving that out of the equation.  Though I guess having to have a domain controller does skew the numbers a bit.  I think anyone that is looking at Exchange as on option is already going to have Active Directory in place.

SmarterMail
Enterprise (250 mailboxes) - $599
ActiveSync (25 Mailboxes) - $199
EWS/MAPI (250 mailboxes) - $199

**Note: I'm assuming the 40% renewal rate applies only to the base license and not the addons.  This is based on that I'm currently using Message Sniffer in my production shared hosting environment and its not discounted upon renewal.  If the addons get the renewal discount I need to update my calculations below as they will be off**

Exchange (ERP Prices, our actual cost would be lower, would probably be fairer to compare on our costs but I'm going to compare at retail prices as everyone installing wouldn't necessarily be a Microsoft Partner)
Exchange 2019 Standard - $780
Exchange 2019 CAL (per user) - $97

Assuming you'll skip a version of Exchange between upgrades (very common)
5 users
10 users
25 users
50 users
100 users
First Years Costs
SmarterMail $997
Exchange $1265
First Years Costs
SmarterMail $997
Exchange $1559.00
First Years Costs
SmarterMail $997
Exchange $2849
First Years Costs
SmarterMail  $1147.00
Exchange $4999
First Years Costs
SmarterMail  $1297.00
Exchange $9299
Years 2-6 per year
SmarterMail $637.60
Exchange $0
Years 2-6 per year
SmarterMail $637.60
Exchange $0
Years 2-6 per year
SmarterMail $637.60
Exchange $0
Years 2-6 per year
SmarterMail $787.60
Exchange $0
Years 2-6 per year
SmarterMail $937.60
Exchange $0
Total Over 6 Years
SmarterMail $4185
Exchange $1265
Total Over 6 Years
SmarterMail $4185
Exchange $1559
Total Over 6 Years
SmarterMail $4185
Exchange $2849
Total Over 6 Years
SmarterMail $5085
Exchange $4999
Total Over 6 Years
SmarterMail $5985
Exchange $9299

For the 5, 10, 25 users the renewal rate for SmarterMail was cacluated at
$599 * .40 = $239.60
$199 for EAS
$199 for MAPI

For the 50 users the renewal rate for SmarterMail was cacluated at
$599 * .40 = $239.60
$349 for EAS (50 mailboxes)
$199 for MAPI

For the 100 users the renewal rate for SmarterMail was cacluated at
$599 * .40 = $239.60
$499 for EAS (100 mailboxes)
$199 for MAPI

So, for us, it appears that once you go over 50 users its cheaper (from purely a licensing standpoint) to use SmarterMail but anything under that Exchange licensing is cheaper.  

Now some can argue that its more expensive in labor to operate Exchange as you need someone with the required knowledge and people with that skill set aren't always inexpensive but I didn't include that assuming that as it is in my circumstance that if you're going to run your own mail server instead of using a hosted solution like office 365 that you can probably manage it in house.  Or you have an IT partner that you can trust to manage it for you.

For our small deployment (5 mailboxes) we have here Exchange's VM uses about 15gb of ram out of our 192GB on our server.  Ram is cheap nowadays anyway.  For our Dell T610 we paid $239.99 on eBay for the 192GB of ram.  I have 4 cores assigned to the VM and we get very good performance out of it.  So for at least the smaller deployments the hardware isn't too much of an issue for us.

Is it possible we can get smaller versions of SmarterMail that are more economical for smaller deployments?  Say a 10 or 25 mailbox version?  I know there is a free version with 10 users but you're not able to get EAS or EWS for it currently as far as I know.
0
Michael Breines Replied
interesting
0
Neal Culiner Replied
I have no experience with Exchange so I'm not sure how functionality compares side by side. Can SM do things Exchange cannot? Can you easily add all the domains you want, users, aliases? I also don't use Active Directory or a domain controller and never have as I'm a small business where workgroup mode works fine for my use. But I'd be curious now of a side by side feature comparison on what each can/cannot do.
2
Brandon Waldman Replied
Can SM do things Exchange cannot?
They are pretty close in features but not 100%.  SmarterMail has MUCH better spam controls and supports some protocols like XMPP for chat that Exchange does not.  Going through logs to troubleshoot is much easier in SM too in my opinion.

Can you easily add all the domains you want, users, aliases?
Yep, but they are not isolated like the domains in SM.  They are assuming that it is going to be used by one customers so there isn't by default multi-tenant separation.  But you can have as many domains/users/aliases you want.

 I also don't use Active Directory or a domain controller and never have as I'm a small business where workgroup mode works fine for my use.
That alone will probably make SM much cheaper.  You'd need at least a server essentials license to get Active Directory which retails for around $501 and adds a considerable amount of complexity to the network not to mention that you need Pro licenses instead of Home for each computer which also adds to the cost. 
8
Tim Uzzanti Replied
Employee Post
All,

Pricing for MAPI / EWS is now available in the shopping cart.

Based on our back-and-forth with Microsoft, on both technical requirements and protocol royalties, we were required to combine MAPI / EWS into a new add-on. MAPI technically requires EWS to function, which was not clear until we reached final implementation.

I realize that over the last few months we have attempted to provide what we believed the costs and licensing would be for MAPI. However, things had to change now that the new technology requirements, licensing restrictions, our negotiations on royalties, etc. are complete. Although we anticipated users having TWO add-ons at similar prices to what EWS was, the combined offering is very similar in price and in many cases more affordable than what we discussed, particularly for smaller licenses. For example, keeping the combined MAPI / EWS available at $199 for our lowest licenses will result in net loss for SmarterTools moving forward.

As for MAPI's availability via our shopping cart, because we have released MAPI as a BETA, we also had to make it available for purchase. Since the protocols are so intertwined, the EWS add-on that existed for any level of SmarterMail had to be deprecated and replaced with the new MAPI / EWS add-on. Once MAPI is released, existing customers with EWS licenses will be able to use MAPI immediately.

We did grandfather ALL customers who had purchased the EWS add-on to the new MAPI / EWS add-on for the remainder of their Maintenance and Support period. This will cost SmarterTools significant money, but was something we thought existing customers would appreciate. Moving forward, renewals of this new add-on will be at the new pricing. Although you will now have MAPI / EWS functionality, you are not required to renew the add-on at the end of your Maintenance and Support period, as with any renewal.

Based on customer requests, we are also adding the ability to provide MAPI / EWS at both the domain AND user levels, just as we do with EAS. It's important to note, however, that MAPI / EWS licensing remains server-wide. That means you can enable/disable Exchange level functionality at the domain and mailbox level to provide Exchange level functionality at significant discounts compared to Exchange and Office365!

This pricing is also significantly cheaper than our competitors who provide MAPI plugins with reduced functionality and pay no royalties to Microsoft. We made a significant investment in native MAPI and its very important to us that our customers know that our competitors DO NOT PAY royalties for their Outlook Plugins and that it only simulates a small portion of MAPI functionality.  As many of you know, we have spent two years, many trips to Redmond, and subsequently millions of dollars on MAPI. We made every effort to ensure MAPI and our other protocols are equal to Exchange while continuing to price SmarterMail significantly less any and all of the competition.

We hope our customers appreciate the thought and consideration we put into all levels of pricing/licensing, whether they're existing customers or are new to SmarterMail!
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Brandon Waldman Replied
I'm tempted to update my license to enterprise as I think the MAPI costs are fair.  I like that EWS/MAPI are bundled together.  I'll probably wait until its out of beta but definitely on our radar :)
1
Paul R Replied
Although we anticipated users having TWO add-ons at similar prices to what EWS was, the combined offering is very similar in price

Hmmm... maybe for the smallest licenses.  For our Enterprise unlimited edition, EWS has previously been $199.  So if MAPI was similarly priced, we'd be looking at $400 or so, loosely speaking, for EWS + MAPI.  

But the shopping cart shows a $599 pricetag.  

Then, to support mobile phones properly, we STILL have to add EAS.  So we have gone from EWS + EAS....... to EWS + EAS + MAPI.  

I want to say we'll pass on MAPI (for now) but now the shopping cart won't just sell EWS by itself so we can support Mac Mail clients.  In order to get EWS, we also have to buy MAPI.

Was that a shopping cart error, or is MAPI now required to get EWS?

Getting that sinking feeling all of the sudden........


1
echoDreamz Replied
From my understanding, MAPI uses aspects of the EWS protocol, so in order to get MAPI you also need EWS, so they are bundled in the addon / license for it.

Christopher

5
Tim Uzzanti Replied
Employee Post
Paul,

Less than 6% of our customers only want EWS, and MAPI requires EWS. So, we used that as the basis for our negotiations to get the lowest possible royalties on MAPI / EWS. And as you can see, MAPI / EWS for most customers is cheaper than what we were even expecting.
 
The unlimited versions of our products are highly negotiated royalties because third-party companies realize that it's possible to have thousands of domains and tens of thousands of users on a single SmarterMail license. These companies evaluate our pricing and base those royalties on revenue and cost. They understand how cheap you can provide a mailbox with Exchange level functionality using SmarterMail. The hope is you see it as well.
 
For example, here are common companies people go to for Exchange.
Rackspace is charging $11 a mailbox per month for Exchange.
GoDaddy is charging $8 a mailbox per month for Exchange Online Essentials.
iPower is charging $13 a mailbox per month for Exchange.
 
What I hope you see is that the cost of SmarterMail (MAPI, EWS, EAS) licensing can be as little as a $1 in most scenarios for an entire YEAR. Hosting companies, service providers, and ISP’s that use SmarterMail have an opportunity to make more money providing Exchange level mail than they do with their own hosting products.
 
SmarterMail pricing is ridiculously cost effective. Someone will always find a fault with anything we do but the prices, opportunity for markup, and competitive advantage our customers have is pretty impressive.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
3
Ben G Replied
It would be nice if we could buy lower capacity addons than our main plan, rather than being all tied together.

For example, I have the 1000 account license, but will only need about 50 MAPI mailboxes - so ultimately paying $200 extra for nothing.
1
Nathan Y Replied
I second the flexilibity as suggested by others as the current implied structure with combined EWS/MAPI means our circa US$900 renewal would become 44% more expensive with the forced usage of MAPI/EWS instead of just EWS. 

I appreciate it is all nice and shiny but it is not available yet and may not be stable for another year. Whilst Smartermail compared to others may be 'cheap' these kind of changes have a relatively big impact as noted above, in particular when they are changed will no real notice.

1
Nathan Y Replied
Poor show with a reply to my only message but a quick conversation with sales chat appears to show no flexibility, not even in the context of an historic customer, faced with a 40%+ price increase 7 days before renewal was due for a feature that does not yet exist to boot.
3
Tim Uzzanti Replied
Employee Post Marked As Answer
Nathan,

Third-parties mandate the pricing through royalties which we do our best to negotiate. I believe we have been very successful negotiating royalties over the years and even more so recently because, in most cases, we actually reduced the costs from what was originally expected. To provide MAPI / EWS at the same price we had for EWS only for our 250 mailbox still blows my mind. At no point did we think we were going to be able to achieve that.

We are unable to provide discounts on add-ons because of these royalties and agreements. That is why when we do promotions, add-ons are almost never included.

If you get a chance, please evaluate some of our competitors and you will quickly realize that our competitors are two to three times as expensive than us because they charge by mailbox.  The single biggest complaint in the community and into sales is "Why EAS is charged per mailbox?" It is because Microsoft requires it for EAS. Customers hate it and so do we because it doesn't allow us to negotiate better pricing for our customers.

The reason Microsoft licenses EAS the way it does is because companies like Google were providing EAS for all users on Gmail, and Microsoft wanted revenue per mailbox. Now Google no longer provides EAS and only offers IMAP / WebDAV for Gmail in order to avoid paying those royalites.

Please re-read my post regarding overall pricing in comparison to our competitors and Exchange.  Also look how much Exchange level mailboxes are being sold around the internet and how little the cost is to provide similar level functionality with SmarterMail.

Tim
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Nathan Y Replied
Hi Tim,

I understand crunching the numbers in the abstract stand up against the alternatives. The specific issue here is the lack of notice and a circa 40% price increase with 7 days to go to renewal. It makes it a hard pill to swallow, particularly given the charge for MAPI arrives before it leaves the BETA phase.

Had the removal of 'EWS only' add-on been announced perhaps with 3 months notice it would have been frustrating but at least we could have planned for it.  I appreciate we are probably in the most frustrating position given the proximity to renewal but this could have been somewhat mitigated by advanced notification.

This is not intended to be confrontational or negative but simply feedback from the customer perspective.
1
Paul R Replied
I'm still having trouble swallowing "No EWS Only" being dumped on us with essentially ZERO warning.

We use EWS to support Mac clients.  Period.

After numerous pie-in-the-face problems with EAS, and the lessons learned having to go to our customers with our tail between our legs apologizing for the bugs that seemed to remain, update after update,, there is no way we're going to jump on MAPI until it's proven solid as evidenced through plenty of positive community reports and feedback.

Today... in order to maintain our STATUS QUO, which is EAS + EWS... we are forced to buy MAPI, which isn't even in general distribution yet.  "We are forced to buy a product that isn't available yet, in order to keep another product (EWS) we've been using for years."

We have many Mac customers using EWS, and in order to keep supporting those Mac users, we are forced to also buy the protocol intended for Outlook users.  With ZERO ADVANCED WARNING.

We've been a continuous loyal Enterprise Edition customer since 2006, but this last minute rug-pull was a punch in the face.


1
Reto Aeberli Replied
I'm in the same boat. No need for MAPI at the moment and I only need EWS for the next 12 Months. 

I find the pricing for MAPI fair and ok. I just don't like it when I'm forced to buy it. Especially if it's not even released.


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Neal Culiner Replied
Brandman Waldman's chart is key in this post. The thought occurred to me: "what happens to EWS, EAS, etc." if you don't renew?" Can you still use the features you paid for? NO! When you don't renew SM you lose all functionality pretty much mandatory for clients these days. EAS, EWS (now MAPI/EWS) drop dead on your expiration date. So it's pretty much a no brainer your TCO is cheaper with Exchange pretty much blanketed. If you have to pay ST annually just for your stuff to work then you really need to consider the long term costs. It may look good up front but over time it's not cost effected. As I've now purchased my Exchange licenses I'll maintain both for the interim and see how things go. Maybe ST could look at your years of service and discount accordingly to keep you around for the long haul to make the TCO cheaper. Sort of like some insurance companies do with automatically decreasing deductibles. 
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Neal Culiner Replied
I'm not sure if you can just pay for EAS/EWS if you don't want to renew SM, but that's another thought of keeping costs down.
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Nathan Y Replied
EWS  requires a renewal of the smartermail license too so no way to reduce the impact of the price increase of EWS with mandatory MAPI by dropping smartermail renewal.
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Paul R Replied
Yeah, that's also a sore spot.  Speaking only for our company, we don't intend to drop main-product support, but I would love to know the reason ST won't let its customers just purchase annual licensing for EAS and EWS, without ALSO having to renew the support plan on the base product.

Sure, Microsoft has to get its royalties which explains why EAS and EWS (and now MAPI) are annually renewing costs.  But apparently ST decided the privilege of using those Microsoft services is reserved for only those who also pay ST for annual product support also.  Basically, pay us or we won't let you use Microsoft-licensed technology.

Yeah, I sound bitter and it's because I am.  So are the other owners of our company.  For 13 years we've been loyal.  For 13 years we've paid for support.  But now we're FORCED to buy MAPI for Windows Outlook users in order to keep EWS for our Mac clients, even though we have NO intention of using MAPI right now.  

We have a LOT of Mac users on EWS.  We want to continue buying EWS, without MAPI.  But we can't.  

We have to buy something we don't even want, and that really sucks.  

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