Back to Community Threads
1
SmarterTrack Install - The page or resource that you are accessing is unavailable
Problem reported by David Short - 5/15/2019 at 9:27 AM
Resolved
Installing SmarterTrack on top of IIS that is already hosting production/working SmarterMail install.

Installation proceeds fine and finishes.  Configuration website comes up with an error.  Page = N/A  Message = The page or resource that you are accessing is unavailable or an error has occurred.  Bindings have no hostname, only IP/port.  

Not sure where to go from here.
0
Kyle Kerst Replied
5/15/2019 at 10:28 AM
Employee Post
Can you try manually adding a binding with the details below and let us know your results?

Hostname: localhost
Port: 9998
IP Address: Associate this first with all (*) and if that doesn't work try binding it to the server's internal LAN address.
Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com
0
David Short Replied
5/15/2019 at 10:59 AM
Same error comes up but it seems to take a bit longer.
0
Employee Replied
5/15/2019 at 12:07 PM
Employee Post
David.  Can you check today's error log in C:\Program Files (x86)\SmarterTools\SmarterTrack\MRS\App_Data\Logs

Is it saying not able to connect to your database?  
0
David Short Replied
5/15/2019 at 12:32 PM
Yes, it's looking for a SQL server.....
2
Employee Replied
5/15/2019 at 12:35 PM
Employee Post Marked As Resolution
David.  Go to MRS\App_Data\Config.   Delete the SystemSettings.xml file, and then restart the SmarterTrack application pool.  This will bring you back to the database connection wizard.
1
David Short Replied
5/15/2019 at 12:47 PM
Rod, thanks so much for your patience and knowledge!

David
1
Employee Replied
5/15/2019 at 1:17 PM
Employee Post
Hi David.  My pleasure.  Have a great rest of the week.
Back to Community Threads

Reply to Thread

Enter the verification text

Related Knowledge Base Articles

SmarterTrack/WHMCS Addon ModuleUtilities and Conversion Tools
SmarterTools Licensing InformationGeneral Topics
Creating a Custom Message for Your PortalSmarterTrack > Brand Configuration and Management
Maintenance and Support - Renewal / ReinstatementGeneral Topics
Use "Inspect Element" to Determine CSS ModificationsSmarterTrack > Installation and Configuration