SmarterTrack Install - The page or resource that you are accessing is unavailable

Problem reported by David Short - 5/15/2019 at 9:27 AM

Resolved

Installing SmarterTrack on top of IIS that is already hosting production/working SmarterMail install.

Installation proceeds fine and finishes. Configuration website comes up with an error. Page = N/A Message = The page or resource that you are accessing is unavailable or an error has occurred. Bindings have no hostname, only IP/port.

Not sure where to go from here.

7 Replies

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Kyle Kerst Replied

5/15/2019 at 10:28 AM

Employee Post

Can you try manually adding a binding with the details below and let us know your results?

Hostname: localhost

Port: 9998

IP Address: Associate this first with all (*) and if that doesn't work try binding it to the server's internal LAN address.

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

David Short Replied

5/15/2019 at 10:59 AM

Same error comes up but it seems to take a bit longer.

Employee Replied

5/15/2019 at 12:07 PM

Employee Post

David. Can you check today's error log in C:\Program Files (x86)\SmarterTools\SmarterTrack\MRS\App_Data\Logs

Is it saying not able to connect to your database?

David Short Replied

5/15/2019 at 12:32 PM

Yes, it's looking for a SQL server.....

Employee Replied

5/15/2019 at 12:35 PM

Employee Post Marked As Resolution

David. Go to MRS\App_Data\Config. Delete the SystemSettings.xml file, and then restart the SmarterTrack application pool. This will bring you back to the database connection wizard.

David Short Replied

5/15/2019 at 12:47 PM

Rod, thanks so much for your patience and knowledge!

David

Employee Replied

5/15/2019 at 1:17 PM

Employee Post

Hi David. My pleasure. Have a great rest of the week.

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