SmarterTrack Install - The page or resource that you are accessing is unavailable
Problem reported by David Short - 5/15/2019 at 9:27 AM
Resolved
Installing SmarterTrack on top of IIS that is already hosting production/working SmarterMail install.

Installation proceeds fine and finishes.  Configuration website comes up with an error.  Page = N/A  Message = The page or resource that you are accessing is unavailable or an error has occurred.  Bindings have no hostname, only IP/port.  

Not sure where to go from here.
Kyle Kerst Replied
Employee Post
Can you try manually adding a binding with the details below and let us know your results?

Hostname: localhost
Port: 9998
IP Address: Associate this first with all (*) and if that doesn't work try binding it to the server's internal LAN address.


Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com
David Short Replied
Same error comes up but it seems to take a bit longer.
Employee Replied
Employee Post
David.  Can you check today's error log in C:\Program Files (x86)\SmarterTools\SmarterTrack\MRS\App_Data\Logs

Is it saying not able to connect to your database?  
David Short Replied
Yes, it's looking for a SQL server.....
Employee Replied
Employee Post Marked As Resolution
David.  Go to MRS\App_Data\Config.   Delete the SystemSettings.xml file, and then restart the SmarterTrack application pool.  This will bring you back to the database connection wizard.
David Short Replied
Rod, thanks so much for your patience and knowledge!

David
Employee Replied
Employee Post
Hi David.  My pleasure.  Have a great rest of the week.

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