Does Mobile Administration Hyperlink -- #mobileadminhyperlink# work?
Question asked by Leo Novelli - May 9 at 1:03 PM
Answered
We created an email event which sends a text message to our cell phones when a new ticket is created. In the body of the message we are including the Mobile Administration Hyperlink (#mobileadminhyperlink#) variable. When we receive the message we get a link as follows:


When I click on the link I am taken to our the search page of our portal. I do not go directly to the ticket in question. Since the URL contains the ticketId variable I would think we would be taken directly to the ticket.

Does anyone else use the #mobileadminhyperlink# variable? If so, does it work for you?

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Tony Scholz Replied
Employee Post
Hello Leo, 

I have replicated this and reported it to our development team. Once I have any more information from them I will follow up with you here. 

Thank you
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Tony Scholz Replied
Employee Post Marked As Answer
Hello Leo, 

Follow up, This is an outdate variable that is going to be removed. You will want to use the admin hyperlink variable. 
  • "ADMIN HYPERLINK" : #adminhyperlink#
  • "ADMIN HYPERLINK" : https://{domain}/Management/Tickets/frmTicket.aspx?ticketid=xxxxxx&popup=true
Thank you
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Leo Novelli Replied
That worked!  Thank you.

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