We created an email event which sends a text message to our cell phones when a new ticket is created. In the body of the message we are including the Mobile Administration Hyperlink (#mobileadminhyperlink#) variable. When we receive the message we get a link as follows:

When I click on the link I am taken to our the search page of our portal. I do not go directly to the ticket in question. Since the URL contains the ticketId variable I would think we would be taken directly to the ticket.

Does anyone else use the #mobileadminhyperlink# variable? If so, does it work for you?