2
Disabling autoresponders for specific departments
Question asked by Dwayne Johnson - 3/28/2019 at 9:33 AM
Answered
I would like the ability to enable or disable autorespondors for a given queue. I see the capability to turn  it on/of in the CreateTicket API.

1 Reply

Reply to Thread
0
Andrew Barker Replied
Employee Post Marked As Answer
In the current version, auto-responders are configured for each brand. When configuring an auto-responder, you can control which departments each auto-responder is assigned to. To avoid sending an auto-responder for a specific department, make sure that no auto-responders are assigned to it.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com

Reply to Thread