Disabling autoresponders for specific departments
Question asked by Dwayne Johnson - 3/28/2019 at 9:33 AM
I would like the ability to enable or disable autorespondors for a given queue. I see the capability to turn  it on/of in the CreateTicket API.

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Andrew Barker Replied
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In the current version, auto-responders are configured for each brand. When configuring an auto-responder, you can control which departments each auto-responder is assigned to. To avoid sending an auto-responder for a specific department, make sure that no auto-responders are assigned to it.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

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