Events and copying emails
Question asked by Rod Strumbel - 3/28/2019 at 9:55 AM
Answered
Adding an event to copy a mailboxes inbound or outbound messages is relatively simple using the "Add Recipient" feature of the Events management screen.  

But... is there a way to not only capture things for the main mailbox email address but for all ALIASES for that mailbox as well (without having to setup a separate event for each alias) ?

Thanks!

Rod

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Employee Replied
Employee Post
Have you tried leveraging content filters on the mailbox for the inbound messages?  With an action set to forwarding, you could forward all messages received including messages that were sent to the alias.

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Rod Strumbel Replied
Hi Rose!
That would make it visible to the client.
This is for a lawful intercept like purpose for a law enforcement agency. (Sorry, should have specified that).
They need to have copies of all inbound and outbound emails for a mailbox and all its aliases... LIVETIME.
I can do it by setting up a bunch of events, but was hoping for something much simpler. :)

Rod
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Kyle Kerst Replied
Employee Post Marked As Answer
Rod - I believe you can set up an event at the system level to do this. You'd want to add an event at Settings>Events from a system administrator account, configure the event as a Message Received or Message Sent, configure the TO/FROM address as the alias name, then configure the action to add recipient as you've done before. That should do the trick! We can submit a feature request to add functionality in the future that will make this process simpler though!

Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Rod Strumbel Replied
Yeah, that will work that way (it's how I have it setup right now).   

I know I can setup an event for each alias, was trying to find a way in a single swoop to set it up for ALL aliases and the mailbox they are aliases for.  Thanks for the help, something to add to the future "wants" list. :)

Doing this for an account with 50 aliases (we have a few of those) and multiple mailboxes setup that way... takes forever to  configure in the events.   Would just be nice to have that as an option in the event setup when specifying a TO ADDRESS or a FROM ADDRESS when it is an address on the machine... maybe a checkbox that says;  [ ] Include all aliases for this mailbox as well   or something like that.

Rod
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Employee Replied
Employee Post
Rod,

If by chance this domain doesn't have domain admin access, you could create a domain level content filter.  Is that an option for this client?
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Rod Strumbel Replied
That's a good idea Rose.   We DO NOT allow our clients to manage their own domains, so NOBODY has a domain-admin access.   But wouldn't that still require entering each alias separately ?
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Rod Strumbel Replied
Just got a chance to look at this, there is no "Add Recipient" action in Content Filtering.

Rod
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Kyle Kerst Replied
Employee Post
Rod, you're absolutely right though on adding this on a per-user basis is tedious to maintain and cleanup later. I've recommended adding a simpler interface for this to our development team, so keep an eye out for updates on that in our release notes. Have a great rest of your week!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Kyle Kerst Replied
Employee Post
Rod - also, on the Add Recipient not being present in content filters; you're correct. You would need to add a domain-level event to carry out the copy operation. Another option you might be able to use is Message Archiving as this will copy all incoming/outgoing messages to accounts into the archive. You can then extend the archive access to the pertinent users for access and investigation.
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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