I want anyone be be able to view and interact with tickets in the portal, but the only thing I want to remove is the New Ticket button. (For one particular brand I do not want tickets to be able to be started within the portal, but I want users to view and list their tickets there.)
I tried going to Settings > Departments > Tickets and changing New Tickets in Portal to Nobody, and it completely removes the entire Tickets section from the portal.
That is definitely not what I want, and it is not what the name of the option implies that it will do. If I wanted to completely remove the Tickets section, it should be when you change Settings > Brands > Permissions > View Ticket Requires to "Nothing".
So is there some other way to remove only the New Ticket button? Obviously I could add some custom CSS to hide the button, but that is not a real solution, and does not actually remove the functionality from the portal.
If there is no way to do what I want, might I suggest that the current setup of this feature has a bug?