User Viewable Email Diagnostics / Logs
Idea shared by Tim DeMeza - January 25 at 5:46 AM
Proposed
It seems the more and more my clients and users are asking me to figure out why an email doesn't get delivered, etc.  

Most of the time it is not on our side.  It is on the recipient side.  A spam filter, etc.  We had one the other day that was a single word in an email trapped by barracuda.   

Anyway, I am proposing a button or tab where by a user (if we as admins allowed them to) could request or view all log entries related to a specific email.  You guys assign IDs to an email, it would be great if we could impersonate the user, go to their sent items, and view all related diagnostics to an email or the problem email.

Just throwing it out there.  I think there may be some value even to check settings etc.  Love the logging,  but could be easier and offloaded to the local domain admin ot the individual user that may not be as technical.  

Thank you.


9 Replies

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1
+100 

Would cut down a lot of our support requests. This is part of Admin options in all major competitors such as G-Suite, Office 365 etc. Even cPanel has this.
1
I am bumping this to see if anyone else has any interest.  I really need something like this and I am hoping it gets the necessary attention.  

Thanks,
Tim
3
Matt Petty Replied
Employee Post
+1 I like this idea, could make everyone's jobs easier. There are many times where we gotta spend time tracking an email through the, SMTP logs > Delivery (spool) logs > Mailbox, it would be nice to effectively have one window with the entire set of logs and other various useful things, like spam results and maybe even some timing information, like how long it spent in the spool etc.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
+1 here too.  I get clients asking "Curt, why is our email not getting delivered" and i have to verify what the problem is.  The most recent one was because the client was repeatedly trying to send a 75 MEG PDF file out the pipe to dozens of people. all getting kicked back. And i get complaints - "Curt, whats wrong with the email server ??? It will not let me send"

www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. in 2018, in just one year, we gave away 1,000 Free Computers !

1
Matt, has this gained any traction in development?  
0
Matt Petty Replied
Employee Post
No, I wouldn't really expect anything new besides fixes until MAPI comes out. Development is fragmented with half working on MAPI and the other half have dealing with tickets and support requests. 
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Has it been discussed as a feature to put on the roadmap?  I understand that they are working a lot trying to mapi out and dealing with patches.  I completely understand that.  Just would like to see this.

Thanks
0
Matt Petty Replied
Employee Post
We haven't discussed this internally yet.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Just wanted to bump this again to see if it has gained any traction at all.

Thanks.

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