JsonReaderException on Setup Wizard
Problem reported by Christian Loose - January 11 at 1:58 AM
Resolved
Hi, 

I"m trying to install the free edition of SmarterTrack to evaluate it. When going through the Setup Wizard I experience the same error as mentioned here:
/community/a89942/error-setting-up-smartertrack-from-scratch.aspx
I'm using an SQL Server 2016 and SQL Server authentication. Maybe the problem is that I need to add the port for connection, but I'm not sure since I don't know where to diagnose this.

The connection string is "my.server.de:12345/SmarterTrack" and works fine when connection via SSMS.

Any ideas?
Thx, Christian

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Andrew Barker Replied
Employee Post
It looks like this is an error relating to displaying a message. So that we can keep you apprised of the progress of this fix, I will be opening a ticket for you shortly.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Christian Loose Replied
Unfortunately, this did not fix the issue. I did a complete uninstall, recreated the database, let ST create a site for me: no luck. Still gets stuck, see pics for details.
Please let me know how to fix or even help diagnosing this, I need to evaluate ST this month or it'll be out of the race. :/

Christian

It gets stuck here:
with this error in Eventlog:
having created these tables so far:


0
Andrew Barker Replied
Employee Post
The initial problem had to do with how some error messages were being displayed during the SMarterTrack setup process. This specific issue was resolved in SmarterTrack build 6957, released on January 29, 2019.

Further investigation indicates that a deeper issue was caused by having a .NET language pack installed. During the database setup process, there is a chance that certain exceptions may be triggered which SmarterTrack can safely ignore. In order to properly differentiate between those exceptions and the ones that are actual problems, SmarterTrack inspects the exception messages. Unfortunately, if there is a .NET language pack installed, SmarterTrack cannot correctly identify the messages to ignore and attempting to internally change the thread language is insufficient to correct the problem.

To resolve this issue, we recommend removing any .NET language packs on the system that will be running SmarterTrack.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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