Select multiple ticket in Global Queue using Google Chrome cant perform delete

When I using Google Chrome Version 71.0.3578.98 (Official Build) (64-bit), go to Global Queue, select multiple awaiting ticket, choose Actions, Delete. The pop up message didnt appear correctly, however it still show Cancel and OK button. If I will choose OK button, it will loading non stop. Using MS Edge browser perform the same task will be ok and tickets will be deleted

It seem the HTML5 compatibility issue?

Eric McCarthy Replied

1/7/2019 at 7:20 AM

Employee Post

We attempted to reproduce this issue without success. We suggest opening a support ticket to get individual help to pinpoint the cause of your issue.

Eric McCarthy Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Martin Kutter Replied

1/25/2019 at 8:22 AM

We can confirm this behaviour (see attached screenshot).

The "delete" action does not work at all, other actions behave also quite confusing (ef. when closing one or more messages, it only refreshes the list when clicking on another message. There is no indication that the system is actually doing something).

We have the latest ST running (update from Jan 9th) and access with Chrome Version 71.0.3578.98 (Official Build) (64-bit) on mac os Mojave.

Best regards.

Martin

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