In this case we recommend using the reply all or changing the email address manually to the new email address if you do not want to use the reply all.

We will bring up this feature request in our next discussion for future versions.

By the time you are looking at the ticket, we have already added the second email address to the overall conversation. This functionality has been implemented for several years and is an important part of the conversation flow. That is why SmarterTrack has the functionality to Reply or Reply All. When you reply, it's just like email, you will want to keep in mind what the scope is.

We will be adding the To address to the display for each message. That should help you with understanding the scope for each message.