Reset Admin Password - V4.x

Question asked by Adam Willford - 11/27/2014 at 9:59 AM

Answered

Hi all,

Hoping someone here can help us out a little bit...

We are currently in the process of migrating our web servers to new ones and that includes SmarterStats.

As part of this, we are aiming to export particular sites from the old server..

There is a KB I have found and it seems be easy enough to do that, however the problem is we are unable to remember the main administration account password.

Again, there is a KB I have found on this however it relates to v6.x onwards.

The Help files have a link to a KB article but I assume it has been deleted, as it now just links to the main page.

Is there anyone around that knows how to reset it on that old of a version?

Thank you in advance!

Adam

4 Replies

Reply to Thread

Bruce Barnes Replied

11/27/2014 at 6:08 PM

You will require ADMINISTRATIVE access to the server on which SmarterMail is installed.

Once you've logged into the server, follow the instructions in this KB article from SmarterMail:

https://portal.smartertools.com/kb/a2739/reset-administrator-username-and-password.aspx?KBSearchID=621331

There is no other way to reset the master SmarterMail ADMIN username and password.

Bruce Barnes

ChicagoNetTech Inc

brucecnt@comcast.net

Phonr: (773) 491-9019

Phone: (224) 444-0169

E-Mail and DNS Security Specialist

Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com

Website: https://www.ChicagoNetTech.com

Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

Adam Willford Replied

11/28/2014 at 1:03 AM

Hi Bruce,

Thank you for your reply, however that thread is specifically for v7.x and above.

The issue I have is that v4.x doesn't seem to contain that same folder structure, or certainly not the AppConfig.xml in order to follow that KB.

Thanks,

Adam

Grady Werner Replied

1/7/2015 at 10:11 PM

Employee Post Marked As Answer

The process should still be the same. I believe that the MRS\App_Data\Config\AppConfig.xml file has been there since SmarterStats 3. Our customer service just didn't confirm that resolution against versions older than 6.x.

https://portal.smartertools.com/kb/a2472/reset-the-administrator-username-and-password.aspx

If you still can't find it, that's what our support department is good at helping with. Start a ticket and we'll walk you through it.

Grady Werner

SmarterTools Inc.

www.smartertools.com