Moving Smartermail cloud provider
Question asked by Mandeep Khalsa - 10/22/2018 at 9:32 AM
Hello All,

I have my smartermail hosted at a cloud provider. We are looking to move the whole installation to another provider and I am looking for the best way to avoid downtime. As it stands now, I would have to shutdown the VM at Host 1 and then have it either downloaded or shipped back to me or to Host 2 and then have them migrate and turn it back on. This will require downtime and as mentioned I am looking for ways to lower this time or avoid it altogether.

Has anyone done this before? Any pitfalls to avoid? Potholes to watch for? 

Thanks in advance
Mandeep Khalsa

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Andrea Rogers Replied
Employee Post Marked As Answer
Hi Mandeep,

As far as I am aware, downtime while switching providers is unavoidable. This article can help to explain the process you can take. In your case, you would get the domain folder from your current provider and give it to the new provider. 

Andrea Rogers
SmarterTools Inc.


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