Team Workspaces Video
Problem reported by Ng Cher Choon - October 9 at 11:13 PM
Resolved
When we create a new workspace in SmarterMail Enterprise Version - 16.3.6821 and try to open a Video Chat, we faced the error as shown below:


How can we overcome this?

Thanks

Ng Cher Choon

3 Replies

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Derek Curtis Replied
Employee Post
Hi, Ng

When Appear.in was implemented in SmarterMail 16.x, they offered a free plan, that required no registration, that would allow you to set up a conference with up to 8 attendees. After some time, they limited the number of attendees. Now, it appears as if they're requiring registration in order to set up a conference. That is, unfortunately, what happens when tying in a free service: if they change policies or processes, that's their prerogative. 

Does signing up make a difference? AS an aside, in SmarterMail 17.x, coming out in a few weeks, we've built in our own XMPP-based conferencing solution. So, if you haven't yet, you may want to download, install and test out the BETA of SmarterMail 17. You can find more info here: Getting Started with the SmarterMail 17.x BETA
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Derek Curtis Replied
Employee Post
Ng,

I moved your last reply to this thread, in the SmarterMail 17.x BETA category: https://portal.smartertools.com/community/a91203/team-workspaces-doesnt-recognize-camera.aspx as you brought up an issue with Team Workspaces in 17.x.

Regarding 16.x and Appear.in, if you actually sign up for an account you should be able to create a meeting. They DO have a free account for up to 4 participants in a single room.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Ng Cher Choon Replied
Dear Derick, 

Thanks for your support. Appreciate your help.

Await for the video bugs to be resolved.

Ng Cher Choon

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