There's nothing in Grid view always since last build. I didn't see any fix from the build released

on 22 Sep, 2018. 

This is also happened to "Task". But you can see Grid View working fine on "Note".

rds

Juan Lai

Hi guys,

I'm not seeing this issue on 17.0.6855. Which browser are you using to view SmarterMail? Scott - are you able to see any contacts in Grid View, or is it just new ones that don't appear? 

Hello Andrea,

   It seems "Contacts" is ok on version 17.0.6855 now. But for Tasks, it still the same.

I installed the latest version of SmarterMail 17 and still can't view personal contacts in Grid View. I can view the Global Address List in Grid View.

Maybe it's my installation. I installed by using the recommended procedure. Stopped IIS and uninstalled SM via Add/Remove Programs.

I reproduced with the following browsers:

Running: SmarterMail Enterprise Edition Version: 17.0.6855

I found this was fixed from version 17.0.6870. Thanks!

Yes, I confirmed that personal contacts can be viewed in Grid View, but I'm still having some problems:

1. Personal contacts come up blank when clicking on them in Grid View. Global Address List contacts can be displayed when clicking on them in Grid View.

2. After adding a personal contact in Grid View it is not displayed until you refresh.

Tested with Google Chrome

Running: SmarterMail Enterprise Edition Version: 17.0.6870

Scott, thank you for reporting this additional issues. I have added them to our bugs list for further investigation.

Hi Scott,

I'm having trouble replicating the issues you recently reported. Have you cleared your browser cache after your update? 

We can try and replicate the issue with files from the specific user experiencing the problem. From the user's folder in the system files, could you please email us the "folders.json" file and the individual folder files? These are titled something like "folder-[number].json". You can email these to sales@smartertools.com, addressed to me. 

Thank you! 

Hi Andrea,

I cleared my browser's cache and still have the problem. I reproduced on several machines with Chrome, Firefox, and Edge. I zipped up the mailbox and sent it to sales@smartertools.com. Thanks.