Auto Save for New created tickets does not work
Idea shared by EL-Support - 9/27/2018 at 1:02 AM
Hi, SmarterTrack has an Auto Save Frequency - This sets how often drafts are automatically saved as drafts when agents are typing up replies to tickets. This works fine when you answer incoming tickets.

This feature is not integrated in new composed outgoing tickets.
This functionality has been forgotten.

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Andrew Barker Replied
Employee Post
SmarterTrack considers saved drafts to be a special kind of ticket message. This means that a draft must be associated with a ticket in order to be saved. This prevents saving a draft with a new ticket, whether inbound or outbound, because the ticket is not created until the initial message is saved.

I have changed this thread to an Idea to help us gauge community interest.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

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