Problem with Advanced Search in Live Chat section.
Problem reported by Richard Line - 11/27/2014 at 6:50 AM
Resolved
We are getting the following error when we click Advanced Search in the Live Chat section:
 
Unhandled error
 - Page: [http://helpdesk.mattressshed.co.uk/Management/Chat/frmChatSearch.aspx?pagesrc=frmGlobalChatSearch&source=m]
 - Referrer: [http://helpdesk.mattressshed.co.uk/Management/Root.aspx]
 - User Agent: [Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0] - IP: [81.98.206.193]
Nullable object must have a value.
System.InvalidOperationException: Nullable object must have a value.
   at System.Nullable`1.get_Value()
   at SmarterTrack.MRS.Chat.frmChatSearch.LoadPreviousSearch(ChatSearchBaseParameters search)
   at SmarterTrack.MRS.Chat.frmChatSearch.Page_Load(Object sender, EventArgs e)
   at SmarterTrack.HelperClasses.CustomPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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Grady Werner Replied
Employee Post
This has been fixed for the next 10.x minor, which is due to be released this week.  It was caused by improper null checking on the End Date field.
Grady Werner
SmarterTools Inc.
www.smartertools.com

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