New Ticket Form Will Not Close When Inserting Form
Problem reported by Terry Mann - September 5 at 5:53 AM
Resolved
When I create a new ticket and use the "Insert Form" menu option to insert one of my forms, the ticket does get created but the window does not close.  More importantly, clicking on the "Complete Form" link will bring you to the web site and gives you a message saying "The form is no longer available".  
 
However, the "Send Form" menu item works properly when inserting a form into an existing ticket.
 
Please take a look at this. 
Thank you

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Andrew Barker Replied
Employee Post
I have added this to our internal tracking system for further investigation.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Andrea Rogers Replied
Employee Post Marked As Resolution
Hi Terry,

Thanks for reporting this issue. It has been resolved and the fix will be included in the next minor update of SmarterTrack 14.x. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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