This is a part of the idea under internal discussion from Add Priority in Visible Fields. If you have additional comments regarding this idea, please post them in that thread.

Build 6910 of SmarterTrack added the ability to set the visibility of several non-custom fields.

We just went live on Build 7074 coming from a much older version.  The one field I really miss so far is the original create date of the ticket.  I see in your note above but when I click "..." Visible Fields, I don't see the create date or "open date" in the list.  How can I make "create date/open date" more prominent?