Add to Visible fields "Opening Date"
Idea shared by Emanuele Tomasi - September 5, 2018 at 12:46 AM
Completed
Hi,
 
I think that add again a basic information like the "Opening Date" of a ticket in the Visilble fields (like the 12x version) would be essential to work.
 
Now, to see that Date, I have to select every ticket and scroll down until the first message, yes, we have Idle time and Duration, but is not the same thing (praticality speaking).
 
I hope that will be done.
Thanks!

Regards,
Emanuele T.

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This is a part of the idea under internal discussion from Add Priority in Visible Fields. If you have additional comments regarding this idea, please post them in that thread.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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Build 6910 of SmarterTrack added the ability to set the visibility of several non-custom fields.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
We just went live on Build 7074 coming from a much older version.  The one field I really miss so far is the original create date of the ticket.  I see in your note above but when I click "..." Visible Fields, I don't see the create date or "open date" in the list.  How can I make "create date/open date" more prominent?

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