This is part of an ongoing internal discussion regarding the Visible Fields capability within SmarterTrack. We will take your comments under consideration as we continue to review this functionality.

Hi Andrew, 

 

to resume, with new version in the middle panel it happened a "downgrade" instead of upgrade, because in the old version we could saw (priority, datetime, and a lot of other fields), you will consider to give us the possibility to add these fields in the middle panel like before ?

 

Its a pretty urgent matter, see Custom Fields, operator and duration, are not enough.

 

Thanks.

Hi Andrew,

 

another field to add in Visible Fields would be the "Ticket Number", for the same reason of "Opening Date".

Build 6910 of SmarterTrack added the ability to set the visibility of several non-custom fields.

Very good! 

Thanks for the update!