Add Priority in Visible Fields
Idea shared by Emanuele Tomasi - April 9, 2018 at 12:51 AM
Completed
Hi all,
 
after upgrading to Smartertrack 13, I see that in the "middle panel" where we see the list of tickets, we can add to Visible Fields only the Custom Fields.
 
In my opinion the priority icon is not enough, we have a lot of different priorities, and its essential to us (but I think to all) to see the priority of a ticket in the Visible Fields.
 
Will this thing be implemented?

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This is part of an ongoing internal discussion regarding the Visible Fields capability within SmarterTrack. We will take your comments under consideration as we continue to review this functionality.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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Thank you!
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Hi Andrew, 
 
to resume, with new version in the middle panel it happened a "downgrade" instead of upgrade, because in the old version we could saw (priority, datetime, and a lot of other fields), you will consider to give us the possibility to add these fields in the middle panel like before ?
 
Its a pretty urgent matter, see Custom Fields, operator and duration, are not enough.
 
Thanks.
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Hi Andrew,
 
another field to add in Visible Fields would be the "Ticket Number", for the same reason of "Opening Date".
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Build 6910 of SmarterTrack added the ability to set the visibility of several non-custom fields.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Very good! 

Thanks for the update!

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