[UI] Default to -Root- when Creating New Folder
Idea shared by kevind - 8/21/2018 at 2:44 PM
In Progress
Currently, when you create a New Folder, the parent folder defaults to the one that's currently selected, which is typically Inbox.
 
Idea:  Default the parent to -Root- if you're on one of the system folders (Inbox, Deleted Items, Drafts, etc.).
 
Users shouldn't be creating subfolders under system folders. If they really want to, make them manually change it, not the other way around.

8 Replies

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1
Yep, a seemingly simple idea, but very useful!
2
Andrea Rogers Replied
Employee Post
Hi Kevin,
 
You've got my upvote for this request. Adding subfolders to the Inbox may cause unexpected syncing behavior when using an email client, so I can see the logic in making users manually select that option. I've forwarded this suggestion to the development team and will post any updates I hear. 
 

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

1
Great, thank you!
2
Bump. When creating a folder, default to the Root folder instead of Inbox. This would be a simple change so users don't create folders under the Inbox which causes problems.

This was fixed in v15, but somehow it reverted back and defaults to the Inbox with a warning message??? Default to Root and just display the warning message if the user selects Inbox.
2
Yes, a great idea!
2
Absolutely agreed, users, as is normal expected behaviour, see the warning message and ignore it.
3
Josh Pickering Replied
Employee Post
Hello,
I wanted to update everyone here. We have decided that we will be implementing this in an upcoming BETA release. When this is added, if you right click on a folder to add new folder and use the context menu there, the option will default to the folder that was right clicked on. Otherwise, it will default to the root folder.
Josh Pickering
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Josh, great, thanks!  Here's a reply to Robert in another thread, that also applies here:

We have a lot of customers who are on the fence about whether to upgrade from v15 or move to another mail platform. Most use the web interface so don't care about MAPI. Making UI improvements like this will help keep them on SmarterMail.

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