Queue number problem after latest upgrade
Problem reported by Curts Tollin - August 1 at 5:02 AM
Being Fixed
I just upgraded SmarterTrack to 14.1.6781 last night and noticed that the queue numbers are wrong on some of our departments in the Global Tickets area. Is this a known issue or is there a fix? I attached a screenshot of an example. Thanks, Ryan
 

2 Replies

Reply to Thread
0
Andrew Barker Replied
Employee Post
We are aware this issue, and are currently working on a fix. In our testing, it only seems to affect users with the Administrator role, and only if they are not a member of a group that belongs to a department with the "Allow all agents to see the contents of this department" setting disabled.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Curts Tollin Replied
Ok, thanks!

Reply to Thread