We are aware this issue, and are currently working on a fix. In our testing, it only seems to affect users with the Administrator role, and only if they are not a member of a group that belongs to a department with the "Allow all agents to see the contents of this department" setting disabled.

Ok, thanks!

We are now on build 6922 Dec. 14th and now this is even worse. Is this still being worked on or is there something I can do to fix this on our side?

To resolve this issue, we adjusted the global views so that all tickets are visible to agents with the administrator role, regardless of group membership. If you are still seeing a discrepancy between the count and the visible tickets, it might be best for you to open a ticket so that we can arrange to get a look at your SmarterTrack instance.

Is there an option to change so Administrators can only see tickets for which groups they belong to or can that be added? I really don't like seeing all tickets. 

Curts

The solution would be to create a new admin user then remove the admin role from your particular agent. 

i'm having the same issue as administrator, users are not experiencing it.