EWS Sincronizing Error
Problem reported by Manuel Martins - July 30 at 4:31 AM
Resolved
Hi,
 
EWS accounts on Outlook for Mac OS are nor sincronizing, i get this error on EWS server logs:
 
[2018.07.30] 12:25:57 [62.28.8.134]xxxxxxxxxxxxxx@xxxxxxxxxxxxx.pt - Error processing request: Unable to cast object of type 'SmarterMail.Web.SyncProtocols.EWS.BaseItemIdType[]' to type 'SmarterMail.Web.SyncProtocols.EWS.ItemIdType[]'.
 
Please help. thanks.

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Michael Rigsby Replied
I am having the same issue with both Outlook 2011 and 2016 on mac. I opened a support ticket on Friday and have not received a reply yet.
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Larry Duran Replied
Employee Post
Thanks for reporting the issue Manuel and Michael. Michael, I do have your support ticket and I'm looking into the issue. I'll be supplying a build with a fix when it's available, otherwise we'll have the fix rolled up into the next release of SmarterMail16.

Manuel if you also need a build with the fix I can send you a PM with the link to the build. Keep an eye out for an update on this issue!
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Larry Duran Replied
Employee Post
This issue is resolved and will be rolled into the next SmarterMail16 release. Thanks again for everybody's patience on this issue.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Manuel Martins Replied
Hi Larry, can you send the build with the fix, please. Thanks

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