EWS Sincronizing Error

Problem reported by Manuel Martins - 7/30/2018 at 4:31 AM

Resolved

Hi,

EWS accounts on Outlook for Mac OS are nor sincronizing, i get this error on EWS server logs:

[2018.07.30] 12:25:57 [62.28.8.134]xxxxxxxxxxxxxx@xxxxxxxxxxxxx.pt - Error processing request: Unable to cast object of type 'SmarterMail.Web.SyncProtocols.EWS.BaseItemIdType[]' to type 'SmarterMail.Web.SyncProtocols.EWS.ItemIdType[]'.

Please help. thanks.

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Michael Rigsby Replied

7/30/2018 at 6:10 AM

I am having the same issue with both Outlook 2011 and 2016 on mac. I opened a support ticket on Friday and have not received a reply yet.

Larry Duran Replied

7/31/2018 at 9:25 AM

Employee Post

Thanks for reporting the issue Manuel and Michael. Michael, I do have your support ticket and I'm looking into the issue. I'll be supplying a build with a fix when it's available, otherwise we'll have the fix rolled up into the next release of SmarterMail16.

Manuel if you also need a build with the fix I can send you a PM with the link to the build. Keep an eye out for an update on this issue!

Larry Duran Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Larry Duran Replied

8/1/2018 at 5:17 PM

Employee Post

This issue is resolved and will be rolled into the next SmarterMail16 release. Thanks again for everybody's patience on this issue.

Larry Duran Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Manuel Martins Replied

8/2/2018 at 4:01 PM

Hi Larry, can you send the build with the fix, please. Thanks

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