Error in Knowledgebase after latest upgrade
Problem reported by Roeland Buisman - July 23 at 1:48 AM
Resolved
 
When I add an article I see the following issue:
 
When I check the logs I see this. But I don’t know what it means:
 
[2018-07-22 7:49:20 PM]
System.NullReferenceException: Object reference not set to an instance of an object.
   at SmarterTrack.Data.KbArticleTranslationEntity.#b9j.#Muk(KbArticleEntity #g5c)
   at System.Linq.Enumerable.WhereListIterator`1.MoveNext()
   at System.Linq.Buffer`1..ctor(IEnumerable`1 source)
   at System.Linq.OrderedEnumerable`1.<GetEnumerator>d__1.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at SmarterTrack.Data.KbArticleTranslationEntity.GetAllRelated(Int32 kbArticleId, Boolean excludeSelf)
   at SmarterTrack.MRS.KnowledgeBase.Controls.KbArticleTranslationList.#Gki()
   at SmarterTrack.MRS.KnowledgeBase.Controls.KbArticleTranslationList.LoadData(Int32 kbArticleID)
   at SmarterTrack.MRS.KnowledgeBase.frmKBPreview.#Nki()
   at SmarterTrack.MRS.KnowledgeBase.frmKBPreview.Page_Load(Object sender, EventArgs e)
   at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at SmarterTrack.HelperClasses.CustomPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
Can you help me outhow to resolve this issue?
 
Thanks!

10 Replies

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0
Andrew Barker Replied
Employee Post
We believe that we have isolated the cause of the problem and we are working on a fix.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Roeland Buisman Replied
ok. perfect. thanks!
0
Roeland Buisman Replied
Hi, I just see another new problem after the update:
 
0
Eric McCarthy Replied
Employee Post
We are unable to reproduce this issue. This may need more personalized support. We suggest opening a support ticket.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Roeland Buisman Replied
Hi, I have another issue after the update. I don't know if you already know it, but to be sure: 
 
It is not possible to merge any tickets anymore after the update. I get this empty screen
 
0
Roeland Buisman Replied
and another error unfortunately: When I try to add an employee to a group and click ok after filling in the form, it keeps loading but nothing happens:
 
 
0
Eric McCarthy Replied
Employee Post
We are unable to reproduce this issue. This may need more personalized support. We suggest opening a support ticket.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Eric McCarthy Replied
Employee Post
We are unable to reproduce this issue. This may need more personalized support. We suggest opening a support ticket.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Eric McCarthy Replied
Employee Post
Listing multiple issues in one thread may cause some issues to be lost. To help keep track of each issue, we suggest that in the future you start a new thread for each issue. This will help with our tracking process. It will also help others who may be experiencing the same issue to find the thread.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Eric McCarthy Replied
Employee Post
This issue has been resolved and will be available in SmarterTrack version 14.1.6781.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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