How to display Recent Articles

Question asked by Glen Harvy - 7/19/2018 at 6:48 PM

Answered

I have Recent News displayed on the main portal page but how do I enable Recent Articles?

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Glen Harvy Replied

7/21/2018 at 6:59 PM

I compared my main page with yours and mine does not contain the div

<div class='band band-recentarticles'>

Eric McCarthy Replied

7/23/2018 at 7:09 AM

Employee Post Marked As Answer

This is a part of the External Feeds. It comes from an RSS feed. Go to Settings-> ConnectedServices -> External Feeds. There you put in the URL for the RSS feed.

Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com

Glen Harvy Replied

7/23/2018 at 3:41 PM

Thanks for your response.
I presume the URL is https://support.mycourts.com.au/support/kb/root.aspx and there is no requirement to enable RSS feeds. If so, I added this URL as you mention, updated an article and ensured it was marked "Featured on Portal" and then saved it. Refreshed the main page but nothing appeared.
Is there something else I need do?

Eric McCarthy Replied

7/23/2018 at 4:43 PM

Employee Post

The URL you used is not for an RSS feed. It simply the navigation page for the KB Articles. The Recent Articles are unrelated to KB Articles. These are expected to come from an external site. On our portal, the recent articles come from our blog. We do have a RSS feed link you could use for your most recent articles. This is a limited feature as it will only allow you to get a feed for a given category(folder). You could get the RSS feed for the Root category with the following URL, https://"YOURSITE"/Rss.ashx?type=newestkbarticles&catid=1

If you wanted it for every category, you would need to add an RSS feed for each category.

Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com

Glen Harvy Replied

7/24/2018 at 3:37 PM

Where do I find the file rss.ashx or do I need to create it myself?

Merle Wait Replied

7/26/2018 at 7:48 AM

I too, wanted to include a true RSS feed, to put on the front of my smartermail interface...
So would like to know how to cross link as well :) .. or at least get a true rss feed.

Eric McCarthy Replied

7/26/2018 at 3:59 PM

Employee Post

There is no file. This is handled through our HTTPHandler and directs it to internal code.

Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com

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