We have made a change to how this new feature works in our latest version of SmarterTrack. We have removed the option to allow all members of an organization to see the organization tickets on the portal. Instead we now have that option in the member creation. This allows you to target exactly who can view these tickets. It is also a more secure option. 

Do you have any documentation for this feature ? I didn't follow the way to process it. Actually I add the members under the organization. But then all the employees of this organization see all the tickets of this org right ? 

 

Thanks for your help and best regards