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Live Chat on Admin - Popup refreshes every second
Problem reported by Richard Westermann - 7/13/2018 at 3:01 AM
Submitted
Recently upgraded to the new version of SmarterTrack (14.x), everything is working fine, however when a Live chat is initiated, on the backend (logged in with an agent), the Live chat popup permanently refreshes.
 
The Live chat on the frontend (client) is fine, and until the Live chat is ended on the client side, the popup doesn't stop refreshing on the backend.
 
Have tested using multiple browsers but the same issue occurs (IE, Edge, Opera, Chrome, Firefox)
 
 

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Eric McCarthy Replied
7/16/2018 at 8:26 AM
Employee Post
I have not been able to recreate this issue. I recommend opening a support ticket to get more in-depth and custom support.
Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com
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