Improve Filters in Ticket Events
Idea shared by Emanuele Tomasi - June 28, 2018 at 1:00 AM
Under Consideration
Hi all,
as suggested, I open this thread to ask an improvement of filters management in Ticket Events.
Example : If I want to do something when a Ticket was transferred to one or more Departments, I need to create 1 or more Events for each Department, and this has no sense.
What we (Smartertrack admin) expect, is that in a Ticket Event we can choose more values in filters, not only one (egual or different).

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As noted in your other thread, we are interested in this feature. It is currently in the very early stages of internal discussion.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

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