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Improve Filters in Ticket Events
Idea shared by Emanuele Tomasi - 6/28/2018 at 1:00 AM
Under Consideration
Hi all,
 
as suggested, I open this thread to ask an improvement of filters management in Ticket Events.
 
Example : If I want to do something when a Ticket was transferred to one or more Departments, I need to create 1 or more Events for each Department, and this has no sense.
 
What we (Smartertrack admin) expect, is that in a Ticket Event we can choose more values in filters, not only one (egual or different).
 
Thanks
 
 
Andrew Barker Replied
6/28/2018 at 8:15 AM
Employee Post
As noted in your other thread, we are interested in this feature. It is currently in the very early stages of internal discussion.
Andrew Barker Lead Software Developer SmarterTools Inc. www.smartertools.com
Andrew Barker Replied
3/20/2019 at 12:57 PM
Employee Post
After further discussion, the event system is extremely complicated, and this would not be an easy feature to implement. It is something that we would like to do at some point, but we have other tasks that are higher priority and apply to a broad user base.
Andrew Barker Lead Software Developer SmarterTools Inc. www.smartertools.com
Hi It's now more then 2 years and I have exactly the same problem.

I have now created about 30 different Events for Ticket Idle because I was not able to create a Single Event.

At least when you are not able to give us the filters we need then it would be great to copy a Event or action so wen dont need to create it each time from 0.
Kyle Kerst Replied
6/28/2021 at 2:23 PM
Employee Post
@Marcel - I am going to open a new ticket on this so we can escalate the request up to development for an update. Please stand by and I'll reach out to update you there as soon as possible. 
Kyle Kerst Lead Internal Network/System Administrator SmarterTools Inc. smartertools.com
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