Sort Order Priorities Smartertrack
Problem reported by Emanuele Tomasi - 6/27/2018 at 1:19 AM
Not A Problem
I have some priorities, in db there is a field "Sort Order", this is used internally or by Interface?
Because if I set it correctly, in the Interface the sort still remain by TicketID.

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Andrew Barker Replied
Employee Post
Altering the Ticket Priorities in SmarterTrack is not supported and could cause unexpected behavior.
With that in mind, the Sort Order in the TicketPriorities table alters the order in which the priorities appear in the ... > Priority menu. Any changes to these values will not impact the sort order of the content pane. Further, if changes are made in the TicketPriorities table, they will not be reflected until the IIS app pool for SmarterTrack has been reset as the TicketPriorities are cached to improve performance.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

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